Financial Aid Customer Service Representative - Houston, United States - Houston Community College

Houston Community College

Verified Company

Houston, United States

15 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

The Representative, Financial Aid Customer Service provides customer service to students, parents and general public via various communication methods to support the daily operation of the Financial Aid Department.

This position will provide secretarial/clerical support as needed.

ESSENTIAL FUNCTIONS
Comply with all Family Educational Rights and Privacy Act (FERPA) regulations.

Greet students at the front counter/desk or over the phone.

Perform clerical tasks for the Financial Aid Office and provide assistance with office equipment such as copiers and fax machines.

Order and maintain office supplies and tracks inventory on all information sheets and pamphlets.

Ensure the "Who's Next" system is accurate and current.

Adhere to all job expectations and customer service plan requirements.

Attend all mandatory trainings, meetings and request additional assistance when needed.

Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time.

Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.

Assist students and their families in a timely and professional manner.

Ensure students feel welcome in the Financial Aid Office, and are treated with the highest level of respect, professionalism, and integrity.

Provide students with a confidential setting (if requested) and ensures that sensitive matters are treated appropriately.

Enter data into the PeopleSoft system accurately and in accordance to office policies and procedures.

Handle difficult customers professionally and with respect.

Provide coverage at various HCC Financial Aid Office locations as needed.

Work with the HCC Financial Aid Call Center to help meet student needs and resolve student issues.

Work with other Student Services Departments to assist students with unusual situations and resolve issues to enable the student to be academically successful.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS
Education & Experience

High school diploma/GED required
Associate's degree preferred
1 year of customer service experience required, preferably in a Student Financial Aid Office (experience may include awarding financial aid, counseling/advising, accounting, federal/state administration, etc.)
Experience working with security sensitive and confidential records

Licensing & Certification

Valid Texas Driver License

Special Skills

MS Office Programs
Information Management Systems
Budget Management
Knowledge of federal, state and institutional financial aid programs
May have to work beyond the normal schedule

Competencies

Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively

Working Conditions

The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society.

We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation.

One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades.

Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester.

We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA.

Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork.

You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution.

Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 5
Approximately 145 languages are spoken here.
Overall aftertaxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.