Restaurant Supervisor - Naples, United States - Noble House Hotels and Resorts

Noble House Hotels and Resorts Naples, United States

4 weeks ago

Description

Job Type

Full-time

Description

JOB TITLE
Baleen Restaurant Supervisor | Full Time - $26.00/hour

Department:
Food & Beverage - Baleen Restaurant @ LaPlaya Beach & Golf Resort

Reports to:
Director of Restaurant Outlets & Director of Food and Beverage

Key Relationships:

JOB OVERVIEW
Responsible for the management of all aspects and functions of the outdoor bar outlets, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Requirements

ESSENTIAL JOB FUNCTIONS

Anticipate guest's/member's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Maintain complete knowledge of:
a) All liquor brands, beers and non-alcoholic selections available in outlets.

b) All menu items.

c) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

d) Designated glassware and garnishes for drinks. All bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily specials, 86'd items.

f) Bar outlet layouts, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code and manual system procedures.

g) Daily house count, arrivals/departures, VIPs.

h) Scheduled in-house group activities, locations and times.

i) Correct maintenance and use of equipment.

j) All department policies/service procedures.

k) Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Salary Description

$26.00/hr

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