Dispatch Coordinator - Glendale Heights, United States - Climate Pros

Climate Pros

Verified Company

Glendale Heights, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls.

You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules).

You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.

Duties and Responsibilities:

Handle the dispatch process from initial service call to completion:
Take incoming customer calls and schedule/coordinate all service calls as they are received
Dispatch Service Technicians for each call
Monitor technician's progress while on call and adjust dispatches as necessary
Respond to all messages left overnight
Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
Create dispatch tickets for all service calls
Debrief Service Technicians after completion of each call
Maintain the dispatch board(s)/schedule

Forecast workload for 2

3 days out
Maintain "On-Call" schedules for Service Technicians
Plan, schedule and manage customer's preventative maintenance and work orders by priority.
Regularly reviews work order backlog.
Monitor and maintain work order network.
Dispatch and coordinate company driver deliveries and equipment to site or technicians.
Perform other related duties as required and assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

Excellent oral and written communication skills
Ability to multitask under pressure
Experience managing and prioritizing multiple projects
Strong organizational skills
Geographical knowledge of service area or map reading skills
Experience with FM Facility Maintenance
Knowledge of industry is recommended but not required
Selfsufficient and able to work with little direct supervision
High School Diploma/ GED
35 years of dispatch experience
Computer knowledge must include: MS Office
Word, Excel and Outlook
Be an honest team player, growthoriented, ability to do whatever it takes; safely

Physical Requirements and Working Conditions:

Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate.

All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

Requirements:

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace.

We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.