Shift Manager - Medford, United States - Chick-fil-A

Chick-fil-A Medford, United States

2 weeks ago

Description

At Chick-fil-A, the Operations Manager role is more than just a job... it's an opportunity. Operations Managers are the Aces among all team members and are responsible for shift management; running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals. Operations Managers ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. They also guarantee that every Team Member is demonstrating Remarkable Experiences all day, every day. Operations Managers create the daily setup sheet, define Team Member placement, and ensure all Team Members are completing assigned responsibilities per the positional checklists. Operations Managers are responsible for ensuring an exceptionally smooth, highly efficient shift.

Benefits Include:

Great starting pay $20 - $22 an hour plus bonus opportunities
Health Benefits with Employer Contribution
Paid Time Off
Sundays off
Closed on Thanksgiving and Christmas
Generous Meal Benefits
401k Plan with Employer Matching
Scholarship Opportunities
Leadership Advancement Opportunities
Gym Membership Reimbursement
Child Care Cost Reimbursement
Education Cost Reimbursement
Free Tuition for Online College Courses
Flexible Hours
Positive and Fun Environment
Employees who are valued

Duties and Responsibilities:

Execute Operational Excellence in the Back of House - Speed of Service, Accuracy of Order, Taste and Quality of Food
Go beyond everyday expectations
Ensure all standards and processes are achieved by all Team Members
Direct team efforts in order to achieve company goals
Take ownership for assigned responsibilities; hold team accountable for theirs
Create setup sheet and assign shift duties
Manage team member breaks
Verify team members complete assigned positional checklists
Develop a Team mindset with others to focus on excellence; gather the team's input
Enthusiastically and optimistically lead all team members
Display a continuous positive attitude with both guests and team members
Live out CFA customer service behaviors to customers and employees
Conduct shift huddles - constantly assess and communicate shift efforts
Enforce CFA, Inc grooming standards among Team Members
Treat everyone with a positive attitude of honor, dignity, and respect all day, every day
Be an advocate for your team and shift
Properly manage assigned assets (equipment, product, etc)
Ensure employees are in accordance with our Employee Handbook
Strive to make Crater Lake & Pacific Hwy the #1 Chick-fil-A in Oregon for Operational Performance

Required Qualifications:

Hard-working, team-oriented, friendly, honest and have great customer service skills
Be of Strong Values, Ethics, & Integrity
Previous leadership experience with solid employment longevity
Food service experience is preferred
Proven excellence in carrying out duties and responsibilities
Driven, results-oriented
Not known to be timid, nervous, quiet, or slow to act
Known for taking action, building consensus, influential, & purposeful
Saturday availability

Uniform Policy:

Face/neck/hand tattoos are not allowed, no exceptions
No ear gauges or facial piercings allowed other than one stud in the nose
Facial hair, other than a neatly trimmed mustache, is unacceptable. Sideburns must be trimmed to be no longer than the bottom of the earlobe and be consistent with the sides from top to bottom.
No unnatural hair colors

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