Shift Leader - Washington, United States - Norma's Breakfast
Norma's Breakfast
Washington, United States
Verified Company
20 hours ago
Description
The Shift Lead will work directly with the Owners of the restaurant to ensure all daily tasks are completed.They will assist both the FOH & BOH staff throughout their shift and will serve as the lead when an Owner is not present.
The shift lead must have high energy, a positive attitude, friendly demeanor, top notch customer service skills and care about food quality, food safety and teamwork.
Key characteristics you should have for this job:
- Morning person with outgoing personality who is naturally pleasant when interacting with customers
- Selfmotivated and hardworking team player
- Exceptional customer service skills
- Honest, energetic and fun personality
- Strong communication and organizational skills with the ability to multitask
- Reliable and able to get to work by 5:30 a.m.
- Able to work 9 hours a day in a fastpaced environment
- Able to tolerate high levels of noise from music, customers and employees
Required Experience & Certifications:
- Certified Food Protection Manager (CFPM)
- Minimum 2 years food service experience
- Minimum 1 year restaurant or retail supervisory experience
- Familiarity with TOAST POS a plus
Primary Responsibilities:
- Open and close restaurant following established processes
- Assist FOH staff to input orders, accept payments, organize/bag orders for customers, stock supplies, greet customers and maintain cleanliness of the store throughout the day
- Handle customer concerns and complaints professionally and calmly
- Assist BOH staff with set up & closing the store performing a wide range of tasks as needed
- Monitor inventory and prepare shopping lists
- Receive incoming deliveries and check for accuracy
- Count drawers and follow proper daily cash handling procedures
- Follow food safety practices and ensure restaurant cleanliness
- Promote a fun and positive work environment
- Physically be able to lift up to 40 pounds and stand for long periods of time
- Work in both warm and cool environments
Pay:
From $18.00 per hour
Expected hours:
per week
Experience level:
- 2 years
Restaurant type:
- Quick service & fast food restaurant
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Education:
- High school or equivalent (required)
License/Certification:
- Certified Food Protection Manager (required)
Shift availability:
- Day Shift (required)
Ability to Relocate:
- Washington, DC 20019: Relocate before starting work (required)
Work Location:
In person
