Performance and Quality Improvement Specialist: Chr - Windsor, United States - CHRHealth / Community Health Resources / CHR
Description
JOB TITLE:
Performance and Quality Improvement Specialist
EMPLOYMENT TYPE:
Full-time; 40 hours/week
SCHEDULED HOURS:
M-F 8:00AM-4:30PM
PROGRAM/LOCATION:
CHR Support; Windsor, CT
PC#: 2198
ABOUT THE PROGRAM:
Leads performance, process and quality improvement efforts directed at continually improving care and service and advancing evidence-based practices across the organization.
DUTIES & RESPONSIBILITIES:
- Leads performance and quality improvement initiatives using varied performance and process improvement methodologies and strategies based upon the project or initiative
- Acts as a change agent to promote organizational improvements and helps to support a culture of continuous quality improvement
- Implements highly reliable, consistent and standardized processes with outcomes that are measurable and sustained
- Effectively facilitates workgroups, managing and supporting teams through change efforts
- Works collaboratively across departments and with staff and managers at all levels to assess outcomes, identify opportunities for improvement and improve performance
- Works collaboratively with members of the Executive Team
- Effectively documents and analyzes current workflows and redesigns to improve processes and outcomes, and translates workflows into standard operating procedures for teams
- Acts as an internal consultant to coach, mentor and teach others in project management, lean and continuous improvement
- Analyzes data through various analytical tools
- Summarizes outcomes and presents findings, improvements, and ideas in a concise way, including through development of key performance measures and dashboards
- Tracks progress for performance and quality improvement initiatives to ensure improvements are realized and maintained.
- Design and deliver training on agency quality improvement processes
QUALIFICATIONS:
Education:
General Experience: Bachelor's degree in healthcare administration, health sciences, business administration, industrial engineering, statistics or a closely related field and 3 to 5 years of experience in a similar role.
Master's degree in a required field may be substituted for 1 year of general experience. Experience in health care settings, behavioral health field preferred. CPHQ, Lean / Six Sigma and Project Management experience preferred.Experience:
- Lean Six Sigma Green Belt certification with experience in continuous improvement methods
- Experience with group and leadership facilitation required
- Experience in communitybased behavioral health or equivalent healthcare experience in an ambulatory practice setting
- Experience in leading largescale organizational performance and process improvement initiatives.
- Experience with program development and implementation
- Excellent oral and written presentation skills with ability to write and present for a variety of audiences
- Effective team builder with interpersonal skills to support dynamic work teams and communicate effectively with a wide variety of individuals
- Experience providing training, coaching and mentoring to others
- Detailoriented with demonstrated, highlydeveloped organizational skills
- Strong problem solving abilities
- Demonstrated experience executing performance and quality improvement projects using traditional methodologies (Lean, Six Sigma, TQM, PDSA) with evidence of results
- Strong Microsoft Word, Excel, Project, Vizio, and PowerPoint skills.
WHY CHR:
-
Voted Top Workplace 10 years in a row:
Generous paid time off, including your birthday
403b Retirement Plan contributions:
-
Competitive insurance premiums
- Discounts on pet, auto, and home insurances as well
Education and licensure reimbursement
- Public Service Loan Forgiveness
- NHSC loan repayment program offered at select sites
- Tuition Reimbursement/Professional Development program
Career development
- Internal career fairs
- Plenty of growth opportunities (we have over 80 programs statewide)
- Free trainings, clinical supervision, and mentoring available at many programs
Robust wellness program
- Annual wellness stipend
- 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
- FREE premium subscription to the Calm app (meditations, music, sleep stories and more) for you and up to 5 family members
- Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more
Ample opportunities to get involved and have your voice heard
- Thoughtprovoking and interactive learning opportunities for all staff focused on increasing diversity, equity and inclusion (DE&I) throughout the agency
- Employeelead resource groups
- Leadership luncheons with our CEO
- Join any one of our agency committees
Stay informed with frequent updates
- Weekly video messages dire
