Full-time Kelley Chevrolet Internal Service Advisor - Fort Wayne, United States - Kelley Automotive Group
Description
Functions:
Responsible for writing service orders and selling service. Provide firm customer satisfaction. Contribute to service department's profitability.
Responsibility and Authority:
Customer Satisfaction:
- Satisfy all customers with whom advisor does business.
- Resolve customer complaints in a swift, professional, and courteous manner.
- Build clientele for the dealership.
- Set clear standards for customer treatment.
- Build, train, and maintain a service organization that ensures customer satisfaction.
Service:
- Ensure profitability of the service team through the sale of high quality service.
- Keep abreast of all local, state, and federal laws pertaining to the service department.
- Assist all technicians in the completion of correct repair procedures the first time.
- Set and maintain daily goals to ensure service team performance.
- Responsible for maintaining all communications with the customer during the repair process.
- Keep service manager aware of any equipment that needs to be repaired.
Human Resource, Training and Development:
- Attend appropriate service advisor seminars.
- Maintain a level of training and knowledge in order to stay current in service field.
Interdepartmental Relations:
- Assist other departments to correct customer problems.
- Establish and maintain good working relationship with other departments to reduce conflict and maintain dealer profitability.
- Assist sales department in the sale of new or used vehicles.
Qualifications:
High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid in-state driver's license. Professional personal appearance and excellent communication skills. Some computer skills needed. Experience in the automotive industry is desired.
Working Conditions:
The Service Advisor works both indoors and out. Some evenings and Saturday hours will be required. May need to go on test drives. Will work on a computer at a desk, but also may need to be in the service area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.
**We are an Equal Opportunity Employer.
More jobs from Kelley Automotive Group
-
BDC Agent
Lakeland, United States - 3 weeks ago
-
Service BDC Agent
Bartow, United States - 4 weeks ago
-
Bmw of Fort Wayne Service Greeter
Fort Wayne, United States - 3 weeks ago
-
Jaguar Land Rover of Fort Wayne Service Team
Fort Wayne, United States - 3 weeks ago
-
Human Resources Assistant
Fort Wayne, United States - 9 hours ago
-
Part-time Bmw of Fort Wayne Shuttle Driver
Fort Wayne, United States - 3 weeks ago