Global Customer Success Manager - Albany, United States - Hewlett Packard

Hewlett Packard

Verified Company

Albany, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary
This role is responsible for overseeing complex global deliverables, providing advanced industry expertise, and guiding HP's largest strategic accounts.

The role drives growth through proactive strategies, mentoring, and data-driven insights, while also contributing to solution selling and fostering a high level of customer satisfaction.

Responsibilities

Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
Manages complex global deliverables while handling customer escalations and communications with stakeholders in a timely manner.
Leads account kickoff, updates success plans, and identifies expansion needs, and key influencers.
Handles revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance ensuring managed services exceed KPIs.
Identifies potential risks to client satisfaction and account retention, implementing proactive measures to mitigate these risks.
Utilizes advanced data analytics to forecast trends, identify growth opportunities, and track customer success metrics.
Demonstrates effective consulting skills to support solution selling and business development efforts.
Provides mentorship and guidance to lowerlevel employees, thus ensuring the realization of operational and strategic plans.

Education & Experience

Fouryear or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in customer success, account/ business management, or a related field.
Managed Services experience preferred.

Preferred Certifications

IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
Certified Technology Sales Professional (CTSP)

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts large functions and leads large, crossdivision functional teams or projects.

Disclaimer
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is
$133, $204,800.00 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.