- CRM & Marketing Cloud Oversight: Ensure seamless operation and high user satisfaction by managing the daily functions of Salesforce CRM and Marketing Cloud platforms.
- User Support & Case Management: Address inquiries from end users, resolve Salesforce cases, and troubleshoot integration issues and platform errors.
- Solution Enhancement & Innovation: Actively seek opportunities to improve our marketing/email platform, translating business needs into effective solutions and maximizing the use of Marketing Cloud features.
- Salesforce Customization: Tailor Salesforce applications using custom objects, workflows, validations, and formulas, while maintaining adherence to Salesforce best practices.
- Error Resolution & Vendor Collaboration: Identify and rectify platform errors, working closely with vendor representatives and internal support teams.
- Technology Training & AI Integration: Participate in ongoing training to stay current with new technologies, incorporating AI into solution development.
- End User Training Development: Craft comprehensive training materials, including documents and videos, to educate end users on platform functionalities.
- Reporting & Analytics: Generate and analyze reports to track platform engagement and pinpoint areas requiring attention.
- Data Governance Implementation: Establish and enforce data governance policies to ensure data integrity and compliance.
- Stakeholder Communication: Effectively convey results to stakeholders and present data in a clear, understandable manner.
- Internal Change Communication: Create informative internal communications regarding upcoming platform changes and their advantages.
- 3+ years experience as a Salesforce Administrator working across both CRM and Salesforce Marketing Cloud
- Salesforce Marketing Cloud Administrator certification
- Salesforce Administrator Certification
- Salesforce Certified AI Associate
- An understanding of CSS, HTML, AmpScript, and Dynamic scripting.
- Excellent written and verbal communication skills.
- Irregular work hours are an expectation and requirement for this role.
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Salesforce Administrator - Washington, United States - U.S. Chamber of Commerce
Description
ABOUT US:
If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world's largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.
We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.
POSITION OVERVIEW:
As a Salesforce Administrator with a passion for continuous learning and crafting user-centric solutions, you will be instrumental in the administration and enhancement of our Salesforce ecosystem. Your role will encompass the management of the CRM and Marketing Cloud platforms, along with the integration tools that connect Salesforce with other systems. Collaborating closely with end users, you will develop and implement technical solutions that drive efficiency and improve user experience. Additionally, you will lead the charge in adopting new functionalities, utilizing your knowledge of Salesforce AI & Generative AI to develop cutting-edge solutions. We are on the lookout for a seasoned Salesforce Administrator who will thrive in a fast-paced, changing environment to join our team in Washington, D.C., offering a hybrid work arrangement that includes in-office commitments.
RESPONSIBILITIES:
REQUIREMENTS:
We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other characteristic protected by federal, state, or local law. Our talent acquisition and employment policies are inclusive. We respect both the spirit and letter of the laws of equal employment opportunity.
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