- Ensure complexes and vacancies are ready for showings and move-in dates.
- Effectively communicate property features and amenities to all prospects.
- Answer questions to all prospects and potential applicants in a timely manner.
- Conduct showings of vacant units to all interested prospects.
- Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
- Address resident concerns and all maintenance requests in a timely manner.
- Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
- Generate, distribute, and monitor renewal notices and follow up accordingly.
- Coordinate and process all lease paperwork for all move in and move outs.
- Collect payment of rent according to company procedures and policies.
- Handle and process all delinquency matters and reporting as need be.
- Maintain strong resident relations while continuing to enact company and community policies.
- Lead all resident relations matters or concerns that are presented in a timely manner.
- Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
- Record and document all resident correspondence as appropriate.
- Report and document all accident and emergency situations in a timely manner.
- Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
- Maintain all maintenance files and binders, accounting records, budget, and marketing binders in a safe and secure area.
- Oversee maintenance activity of employees and independent contractors to help with prioritization and completion of projects, as needed.
- Oversee all on-site property employees, providing proper training, guidance, and coaching (reporting any issues up to the Regional Manager).
- Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
- Understand, maintain, and stay up to date on assigned property(s) description and classification.
- Maintain a current working knowledge and adhere to the fair housing laws, its policies, and practices, in accordance with ACC Management Group policies and procedures.
- Coordinate, plan, and review with the Regional Manager the next year's budget allowance for approval.
- Coordinate bank deposits, as needed.
- Complete all assigned reports and/or projects to the Regional Manager by the required deadline.
- Assist in the training and onboarding experience of new Community Managers and other team members according to ACC Management Group policies and procedures.
- All other duties, as assigned.
- High School diploma or equivalent required.
- 3-5 years of property management or industry related experience required.
- Minimum of 2 years of managing a site(s) within ACC required.
- Project based Section 8 and Section 42 experience required.
- Knowledge of fair housing laws a plus.
- Knowledge of Rural Development experience a plus.
- Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS outlook, word and excel).
- Experience with Onesite software is a plus.
- Must be able to physically inspect the properties.
- Maintain a valid driver's license with acceptable driving record.
- Flexibility with working hours and availability for later hours or Saturdays, as needed.
- Ability to prioritize and possess efficient time management skills.
- Demonstrates excellent verbal and written communication skills.
- Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
- Goal-oriented, team player.
- Adaptable and ability to change property locations at any given notice.
- Ability to work independently under tight deadlines.
- Exhibits a high degree of professionalism and respect through appearance and interactions with others.
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Area Manager - Madison, United States - ACC Management Group
Description
Job Type
Full-time
Description
ACC is in search of a Lease-Up Area Manager to join our dynamic lease-up team. The ideal candidate will reside in the Dane County area or surrounding regions. To excel in this position, you should be a supportive, goal-oriented, adaptable individual who thrives in a fast-paced, ever-changing environment. Experience in LIHTC (Tax Credit, Section 42) is required as well as property management experience. Lease-Up experience is strongly preferred for this role as that will be the primary focus of this position.
This position is required travel to the various new property locations, but does offer a company vehicle. This position also offers competitive pay, PTO, benefits, and bonus and growth opportunities
Come be a part of the exciting new business growth of ACC
Summary:
To oversee and assist the property(s) with the day-to-day operations due to staff absences and/or vacancies, specifically at lease-up properties. Assistance at other property locations could be required, as needed. This position will assist with marketing/leasing, administrative, and overall office operations. Travel is a big requirement of this position and the ability to be flexible and adaptable as needed throughout the company. This person will work closely with the Director of Operations and the Regional Manager, overseeing the properties to ensure all deadlines, goals, and expectations are being met on a routine basis.
Essential Duties:
Knowledge, Skill & Ability Requirements:
This position will not have direct supervisory responsibilities. However, this role does assist with training, coaching, and
guiding the prioritization of work with the staff at the properties they are assigned to, on a temporary basis. Any disciplinary
action for the team will be reported up to and handled by their Regional Manager and HR.
Work Environment:
This position operates in a professional office environment. This role routinely uses standard office equipment such as
computers, telephones, photocopiers & fax machines, filing cabinets/etc.
Physical Demands:
The physical demands described are those that must be met by an employee to successfully perform the essential functions
of the job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is
frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch
and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.
Travel:
Travel is expected on a routine and frequent basis to assigned and designated property locations. Must also be able to
travel to all Corporate and Regional meetings. Some overnight stays may be required, as needed.
ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
