Medical Front Desk Receptionist - Austin, United States - Bone Drs

Description

Medical Front Desk Receptionist

Orthopedic practice seeks experienced Medical Front Office Receptionist. Responsible for managing the day-to-day front office operations to include scheduling, medical records, check in/out and patient flow.

To ensure success, the Front Office Receptionist should be confident and professional with fantastic communication, leadership, and management skills.

Responsibilities will include but are not limited to:

• Answering and triaging phones and faxes
• Scheduling appointments and new patient referrals
• Monitor daily front office operations and patient flow.
• Assist MA's with patient communication and coordination
• First point of contact for complaint resolution

- handle or direct to the appropriate department manager.

• Monitor and perform eligibility request via eligibility worklist ensuring all patients are eligible for services rendered.
• Perform quarterly measure updates, review reports necessary to monitor effective time of service collections.
• Monitor all aspects of medical records workflow.
• Obtaining photos of patients for EMR, copies of current annual insurance and ID cards, and all appropriate completed patient paperwork
• Perform all tasks and positions as required.
• Active listening
• Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions without interruption.
• Knowledge of billing, time of service collections, insurance authorizations
• Critical thinking, verbal and written communications skills
• Customer service principles and techniques
• Effective communication skills to convey information concisely

Experience/Qualifications:

• High school graduate or equivalent required
• 3+ year's scheduling experience in a heath care environment is required (e.g. physician's office, clinic or hospital)
• Must be highly skilled in verbal communication, problem solving, prioritization and organization
• Ability to learn quickly and work under pressure in a fastpaced environment
• Knowledge of HIPAA Confidentiality

with Benefits


Schedule:

• 8hour shift
• Monday to Friday

Work Location:
-
Multiple Locations

• Austin

Pay:
$ $21.00 per hour


Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Orthopedics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical receptionist: 1 year (preferred)

Work Location:
In person