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    Patient Care Coordinator - Alpharetta, United States - Select Source International

    Select Source International
    Select Source International Alpharetta, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Patient Care Coordinator - Intake

    Location: Alpharetta, GA Onsite

    Duration: 12 Months

    Pay Rate: $20/hr. on W2 without any benefits

    Summary:

    • Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
    • Build sustainable relationships and trust with patients and sales team through open and interactive communication.
    • Manage large amounts of outbound and inbound calls required for order processing and follow-up.
    • Verify all order information including patient demographics and other critical order information.
    • Verify ICD-10 codes.
    • Validate prescriptions.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Coordinate with other departments as needed for order processing.
    • Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
    • Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Follow Patient Care communication procedures, guidelines, and policies.
    • Identify and assess patient needs to achieve satisfaction.
    • Alert supervisor to any issues or escalations needed throughout the workday.

    Required:

    • 2 years minimum experience in Customer Service or direct to Patient Service.
    • Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative.
    • Strong phone contact handling skills and excellent communication skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Ability to independently problem solve and function well in a team atmosphere.
    • Ability to walk through processes with patients.
    • Thrives in fast-paced environment with the ability to adapt to change.
    • High school diploma.

    Preferred:

    • Spanish (Written and verbal).
    • AA degree or actively pursuing a degree.
    • Experience with SAP or another ERP software.
    • Experience in or other CRM software.
    • Proficiency in Microsoft Outlook.
    • Knowledgeable in Excel.
    • Other Customer Service Skills (order services, logistics/shipping knowledge).
    • Advanced written, verbal communication skills, and interpersonal communication skills.
    Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.

    Company Description

    Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
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