IT Asset - Costa Mesa, United States - Unisys

Unisys

Verified Company

Costa Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What success looks like in this role:

Job Title:
IT Asset & Configuration Management - Service Management Analyst 2

Location:
Costa Mesa, CA

Who we are:

Our Vision:
Enhancing people's lives through secure, reliable advanced technology.

Our Core Beliefs**:

Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients' success is our success.
Integrity: We act ethically and honestly.

Key Responsibilities/Outcomes

Provide onsite support at client site for end user asset management duties
Manage the provisioning of all hardware to Unisys techs for PC Refresh and daytoday replacements.
Track all required data to bill assets as they are used
This will first be done via spreadsheet on the Sharepoint site
Once another tool is set up, it will be run using that tool
Data Required: Machine name, serial number, asset tag
Tracking includes knowing where the machine is at all time in the warehouse, in 3rd floow storage, with Unisys, shipped, etc
Coordinate the asset tracking effort with Coppell and St Louis to confirm our asset inventory is always accurate
Track the use of used equipment in the same way as we track new equipment
Shipping hardware to other locations to include Coppell and St Louis, along with to Branches and users
Track all thin clients
Recovering assets from terminated employees and contractors
Provides point of contact for End User Asset Management process related questions or issues
Ensures contractual service support requirements are understood and managed
Ensures effective communication and coordination of problemsolving efforts between support teams, account teams, field service personnel and customers
Participates in workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates
P rovides training and mentoring for functional teams to ensure that asset related process guidelines are understood and followed.
Works closely with Service Delivery Managers to proactively monitor Asset related SLA/KPI performance and report on them accurately

You will be successful in this role if you have:

Key Qualifications:

Bachelor's Degree and a minimum of 4 years of relevant experience or equivalent combination of education and work experience.
Certified or Basic understanding of ITIL V4 processes and principals.
Good verbal and written communication skills.

Experience in ServiceNow tool for more than 2 years.

Experience in Asset Management & Hardware Asset activities.

Client interaction exposure is a must.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.