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    Systems Engineer role - Sacramento, United States - ARMO Consultants

    ARMO Consultants
    ARMO Consultants Sacramento, United States

    3 weeks ago

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    Description

    Job Role:

    The Systems Engineer role focuses on providing Level 2 technical support, expanding Level 3 support skills, offering operational assistance, and collaborating on projects. The goal is to ensure compliance with procedures and meet service level agreements for end-users.

    Key Responsibilities:

    • You should have a strong Level 2 Engineering background and some exposure to Level 3 tasks in an MSP environment. Additionally, you are expected to:
    • Show eagerness to enhance your existing Level 3 skills
    • Be proficient in auto pilot, intune, and SharePoint
    • Provide support for current Windows Server versions effectively
    • Assist users with Windows 10 and Windows 11 systems expertly
    • Demonstrate proficiency in Office365 applications, especially OneDrive & SharePoint
    • Have knowledge of backup solutions like Veritas, Veeam, and Arcserve
    • Understand essential Windows Services like DNS, AD, DHCP, DFS/BranchCache, and Group Policies
    • Be familiar with storage technologies
    • Support Microsoft Remote Desktop Services
    • Understand Microsoft Azure & M365 technology
    • Configure and troubleshoot mobile devices efficiently
    • Work with virtualization platforms such as VMware & Hyper-V
    • Handle network infrastructure, firewalls, and Wi-Fi installation and management
    • Manage backup and disaster recovery services


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