Processing Specialist Ii - Monterey Park, United States - Deluxe
Description
The Processing Specialist II - Data Entry role is responsible for inputting and correcting numeric and alpha information found on checks and deposit slips from various clients.
This role will be responsible for processing exceptions and look-ups, researching customer payment issues, and accessing customer information to verify proper account information for posting.
Level 2 data entry operators may have access to HIPPA and Personal Identification Information (PII) and are expected to adhere to Deluxe's confidentiality and security policies.
- Perform 10key data entry for clients with midlevel instruction. Enter, correct, and verify alpha and numeric data from checks, coupons and invoices read from images or paper supports.
Examples include:
keying the legal amount, courtesy amount, and account numbers. Also includes keying invoice numbers, and scanlines, and validating payee names and decision check types.
- Responsible for processing exceptions researching customer payment issues and correcting outofbalance conditions.
- Performs "lookups" accessing customer accounts via client databases to identify and verify proper accounts for posting payments.
- Responsible for following client guidelines while meeting stringent deadlines, output, and accuracy standards.
Basic Qualifications:
- High School Diploma, GED, or equivalent work experience
- Must be 18 years of age or older
- Must have basic computer skills and 10key experience
- Proficiency in systems, departmental knowledge, and understanding of client requirements.
- Ability to do research to resolve customer payment issues
- Ability to do research to resolve outofbalance conditions
- Detailoriented and quality conscious
- Ability to work in a fastpaced
- Deadlinedriven environment
- Able to adapt to change and learn new processes
- Ability to work well independently
- Must meet the minimums for accuracy and speed in all areas.
Preferred Qualifications:
- High School Diploma, GED, or equivalent work experience
- 10key experience, 8,500 9,500 strokes per hour is strongly preferred
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
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