Jobs
>
Palo Alto

    Field Service Engineer - Palo Alto, United States - Gator Bio, Inc

    Gator Bio, Inc
    Gator Bio, Inc Palo Alto, United States

    3 weeks ago

    Default job background
    Description
    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibody, gene and cell therapy development.
    Gator Bio's current product portfolio includes biolayer interferometry (BLI) systems using optic fiber biosensors.
    We are hiring a Field Service Engineer to report to the Director of Customer Success. The Field Service Engineer will be responsible for providing post-sales support. Gator Bio is looking for a Field Service Engineer to join our team in Palo Alto.
    Responsibilities

    Provide high-level customer support and new field service engineer training worldwide.
    Perform installation, QC related validation assays, maintenance, troubleshooting, repair, for BLI technology which includes both hardware and software.

    Maintaining annual service contracts:
    Schedule and perform annual preventative maintenance.
    Maintaining internal instruments to ensure optimal performance.(R&D, applications, demo stock).
    Performing and documenting system validation (IQ/OQ/PQ) for repaired and incoming stock.
    Triaging, scheduling, and providing customer support by telephone, email, or customer visits.
    Managing customer relationships and escalations.
    Maintaining a professional and positive relationships with customers: Internal and external.
    Reporting and contributing DFS recommendations for products in development.
    Documenting tasks performed at customer sites using SFDC.
    Logging all customer visits and providing feedback to the appropriate departments.
    Qualifications

    Minimum of BS in chemistry, biochemistry, engineering, or related field.
    5-8 years of hands-on experience of instrumentation service.
    Knowledge of IQ/OQ/PQ a plus.
    Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman).
    Excellent interpersonal and verbal communications skills.
    Highly organized and able to work independently.
    Travel 50-75%.
    Requirements

    Ability to lift, push, pull, carry, and/or move 50+ lbs.
    This role will require long periods of standing, walking, and sitting.
    The employee will be required to use hands for computer work, phone calls, and pipetting.
    Must pass a health screening.
    $48 - $53 an hour
    #J-18808-Ljbffr
  • Liebherr Group

    Engineer In-Service

    1 week ago

    Liebherr Group Mountain View, United States

    Faszinierendes schaffen: Ihre Aufgaben · Technische Betreuung von Seriengeräten im Bereich der hydr./mechan. Flugsteuerung · Erarbeitung von Root Cause Analysen und Lösungen bei techn. Problemen · Definition von Anforderungen zur Auslegung und Nachweisführung bei In-Service-Modi ...

  • Gastreatment Services B.v.

    Service Engineer

    3 weeks ago

    Gastreatment Services B.v. Mountain View, United States

    Na de inwerkperiode voer je zelfstandig onderhoud uit aan de verschillende biogas installaties. Daarnaast bied je ondersteuning bij het in bedrijf stellen van verschillendeinstallaties. Je bent organisatorisch sterk en hebt een commercieel technische instelling. · Werkzaamheden · ...

  • LHH

    Field Services Engineer

    2 weeks ago

    LHH Palo Alto, United States

    My client is hiring for a Field Service Engineer to join their AMAZING team This is a job that requires someone that loves to travel, & rack up those miles Providing post sales support, maintenance, trouble shooting, repair, for high-tech tools used by scientists. Recent Grad, In ...

  • Gator Bio

    Field Service Engineer

    2 weeks ago

    Gator Bio Palo Alto, United States

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibod ...

  • Gator Bio

    Field Service Engineer

    1 day ago

    Gator Bio Palo Alto, United States

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibod ...

  • LHH

    Field Services Engineer

    6 days ago

    LHH Palo Alto, United States

    My client is hiring for a Field Service Engineer to join their AMAZING team This is a job that requires someone that loves to travel, & rack up those miles Providing post sales support, maintenance, trouble shooting, repair, for high-tech tools used by scientists. Recent Grad, In ...

  • LHH

    Field Services Engineer

    1 week ago

    LHH Palo Alto, United States

    My client is hiring for a Field Service Engineer to join their AMAZING team This is a job that requires someone that loves to travel, & rack up those miles Providing post sales support, maintenance, trouble shooting, repair, for high-tech tools used by scientists. Recent Grad, In ...

  • MongoDB

    Technical Services Engineer

    2 weeks ago

    MongoDB Palo Alto, United States

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...

  • LHH

    Field Services Engineer

    1 week ago

    LHH Palo Alto, United States

    My client is hiring for a Field Service Engineer to join their AMAZING team This is a job that requires someone that loves to travel, & rack up those miles Providing post sales support, maintenance, trouble shooting, repair, for high-tech tools used by scientists. Recent Grad, In ...

  • AISERA

    Manager, Services Engineering

    4 weeks ago

    AISERA Palo Alto, United States

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aiseras AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and ...

  • Varian Medical Systems

    Field Service Engineer

    3 days ago

    Varian Medical Systems Palo Alto, United States

    Together, we can beat cancer. · At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. · We ar ...

  • Gator Bio

    Field Service Engineer

    3 weeks ago

    Gator Bio Stanford, United States

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibod ...

  • Gator Bio

    Field Service Engineer

    1 week ago

    Gator Bio Palo Alto, United States Full time

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibod ...

  • IONpath Inc.

    Field Service Engineer

    3 weeks ago

    IONpath Inc. Menlo Park, United States

    About UsIonpath, Inc. is revolutionizing tissue imaging to accelerate discovery for improving human health. The company's MIBIscopeTM System utilizes Multiplexed Ion Beam Imaging (MIBITM) technology, developed at Stanford University, and represents a transformative step forward i ...

  • IONpath Inc.

    Field Service Engineer

    6 days ago

    IONpath Inc. Menlo Park, United States

    Thank you for your interest in joining our dynamic team at Ionpath. We are always looking for innovative thinkers, who are committed to transforming our understanding of disease through a truly unique imaging platform. We seek smart, creative and committed research, technology, a ...

  • MongoDB

    Associate Technical Services Engineer

    1 week ago

    MongoDB Palo Alto, United States

    The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database p ...

  • AISERA

    Manager, Professional Services Engineering

    2 weeks ago

    AISERA Palo Alto, United States

    Manager, Professional Services Engineering · Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-spec ...

  • Aurora Innovation, Inc.

    Service Engineer

    2 weeks ago

    Aurora Innovation, Inc. Mountain View, United States

    Work closely with engineering and inventory teams to manage and maintain our service bill of materials Support field service procedure creation and automation Manage incoming and ongoing fleet upgrades and rollouts Communicate metrics and fleet statu Service Engineer, Engineer, T ...

  • AISERA

    Senior Professional Services Engineer

    1 week ago

    AISERA Palo Alto, United States

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...

  • Aurora Innovation

    Service Engineer

    2 weeks ago

    Aurora Innovation Mountain View, United States

    Who We Are · Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and more reliable and efficient than ever before. The Aurora Driver is a self-driving system designed to op ...