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    Field Services Engineer - Palo Alto, United States - LHH

    LHH
    LHH Palo Alto, United States

    1 week ago

    LHH background
    Description

    My client is hiring for a Field Service Engineer to join their AMAZING team This is a job that requires someone that loves to travel, & rack up those miles Providing post sales support, maintenance, trouble shooting, repair, for high-tech tools used by scientists. Recent Grad, Intern,

    3 years hands on? Let's connect GREAT COMPANY

    Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

    Palo Alto - Travel across North America

    Salary Range: $62,000K - $120,000K (DOE)

    • Perform maintenance, troubleshooting, repair, and
    • validation for BLI instrumentation.
    • Maintain annual service contracts: Schedule and perform
    • annual preventive maintenance.
    • Maintain internal instruments for optimal performance
    • (R&D, applications, demo stock).
    • Perform and document system validation (IQ/OQ/PQ) for
    • repaired and incoming stock.
    • Triage, schedule, and provide customer support via phone,
    • email, or visits.
    • Manage customer relationships and escalations.
    • Maintain professional and positive relationships with
    • internal and external customers.
    • Report and contribute DFS recommendations for products
    • in development.
    • Document tasks performed at customer sites using SFDC.
    • Log all customer visits and provide feedback to appropriate
    • departments.

    Bachelor's degree in chemistry, biochemistry, engineering, optical engineering, or related field required.

    2-3 years of hands-on experience in instrumentation service.

    Mandarin language skills preferred.

    Basic wet lab skills necessary.

    Knowledge of IQ/OQ/PQ is advantageous.

    Experience with spectroscopy instrumentation (UV/VIS, Fluorescence, IR, FTIR, Raman) is beneficial.

    Strong interpersonal and verbal communication skills.

    Highly organized and capable of working independently.

    Willingness to travel 50-75%.

    Great Benefits Please send your resume; ASAP

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