Director of Housekeeping - Chicago Ridge, United States - HHS Exceptional Hospitality, LLC

Description

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

• Performs, oversees & sets standards for all Housekeeping functions.
• Oversees staff & management scheduling for Housekeeping Department
• Maintains, improves staff morale and engagement
• Enforces HHS uniform guidelines, policy and procedures
• Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals
• Maintains Resort Facilities and guest units to the highest standards of cleanliness
• Assures all units are inspected for cleanliness prior to releasing for occupancy
• Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned
• Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines
• Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to checkin
• Establishes and maintains excellent vendor relationships
• Prepare annual budget in concert with the VP of Operations and President
• Implement and monitor budget within financial parameters and guidelines set forth in approved budget
• Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines
• Receive and respond to guest housekeeping complaints in person and in writing as needed
• Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations
• Attend weekly Operation Managers Meetings
• Act as the Housekeeping Emergency Response Team coordinator
• Oversees pertinent flow of information between all departments as needed
• Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members
• Interviews and helps facilitate hiring of new employees when needed
• Document, discipline and assist in the termination of employees when needed
• Utilize excel, Microsoft word and google programs to more efficiently utilize time
• Insures welcome and certification programs are in place for new team members
• Flexible schedule availability required, to include working weekends and holidays
• Process and edit Housekeeping staff payroll as needed
• Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department
• Understands and enforces all Safety & Security policies
• Stay abreast of State and Federal legislation related to the resort and vacation ownership business
• Ensure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operations
• Follow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendations
• Other duties as assigned

• College degree is preferable or equivalent work experience
• 4 years of prior experience in a leadership role with at least two years managing salaried and hourly team members
• Position imposes some physical demands. Movement required throughout the resort.
• 70 % of the time is spent on the floor and around the resort supervising the team's performance
• Position also requires standing for periods of time. Must be able to lift or carry objects up to 50 lbs.
• Demonstrates effective oral and written communication skills
• Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
• Ability to work on computer systems to include Excel, PPT and Microsoft Word.
• Ability to be flexible with work schedule including nights, weekends and holidays
• Meticulous attention to detail, motivational skills, telephone etiquette and general office skills.
• Ability to communicate in other languages is an asset
• Demonstrated ability to manage conflict / resolution, stress and time management
• Able to work with cleaning chemicals
• Excellent customer service recovery and high sense of urgency
• Effective judgement and decisionmaking ability
• Must be proactive, selfmotivated and demonstrates the ability to handle multiple projects and changing priorities
• Effective collaborative skills; performing comfortably in group settings
• Reports to the VP of Operations

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

• Performs, oversees & sets standards for all Housekeeping functions.
• Oversees staff & management scheduling for Housekeeping Department
• Maintains, improves staff morale and engagement
• Enforces HHS uniform guidelines, policy and procedures
• Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals
• Maintains Resort Facilities and guest units to the highest standards of cleanline