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Stellar Enterprises Dallas, United StatesSince our founding in 1928, ARKU has evolved from a sheet metal shop to the technology and market leader in leveling and deburring technology. With over 200 talented individuals and a comprehensive portfolio of precision leveling machines, deburring machines, and coil lines, we s ...
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European Bioinformatics Institute Dallas, United StatesFor 30 years EBI Consulting has helped clients maximize value in the built and natural environments. What drove us then drives us now: the desire to meet and exceed our clients' expectations, delivering quality insights that move them forward. We help commercial and wireless infr ...
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Hilti Corporation Dallas, United StatesWhat's the role? · This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying) consistent with Hilti's strategy. This position educates design communities concerning proper use and advantages of Hilti fas ...
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Careerbuilder-US Dallas, United StatesOverview · Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Kelle ...
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oilandgas Dallas, United StatesWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of workin ...
1408 : Field Engineer 3 - Dallas, United States - DCM INFOTECH LIMITED
Description
Summary:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system