- Provide level I side support for 400+ office and remote users, including managing applications, Windows and Mac Workstations, printers, and telephones.
- Set up, deploy, ship, and receive computer equipment.
- Monitor service/problem tickets efficiently through JIRA and/or email.
- Maintain the operation of Windows and Mac workstations effectively.
- Collaborate with teammates to troubleshoot, provide solutions, and uphold best practices.
- Assist in on-site support, remote support, troubleshooting, installation, shipping and receiving, and break/fix.
- 1-3 years of Customer service experience (non-technical experience is acceptable).
- Ability to lift and move up to 40 pounds.
- Demonstrated ability to communicate technical concepts clearly to non-technical individuals.
- Strong problem-solving skills and adherence to industry best practices.
- Knowledge of Microsoft Office 365 products, TCP/IP networking, and Active Directory is a plus.
- Associate or bachelor's degree in a computer-related field preferred.
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End-User Support Specialist - St Petersburg, United States - Kobie
Description
Why you will enjoy this opportunity
Join a leading company in loyalty marketing
Get ready to be part of a team that collaborates with renowned global brands to provide top-notch loyalty solutions. Our strategy-driven approach, recognized by Forrester, impacts over 330 million consumers. At Kobie, we take pride in our deep brand partnerships that set us apart in the loyalty industry.
Company values and mission
At Kobie, our mission revolves around enhancing enterprise value through loyalty. Our cohesive team works together to achieve this mission with purpose. With over 30 years of experience, we have cultivated a transparent, high-trust work environment focused on leadership and ownership. Our commitment to diversity, inclusion, and hybrid work settings creates a culture that our team members are proud to be a part of.
Joining our dynamic team
As a part of the IT Engineering Team, you will collaborate with diverse groups such as DevOps Engineering, Cloud Engineering, and System Administration. Our primary goal is to foster a collaborative environment where different teams work together seamlessly to enhance our technology platforms and overall organizational impact.
Your key responsibilities
Qualifications for success
Embracing diversity at Kobie
At Kobie, we value and celebrate differences among our team members. Employment decisions are solely based on merit and professional qualifications, without discrimination against race, gender, religion, or any other protected status. We are dedicated to creating an inclusive workplace where every individual feels empowered to contribute their unique perspectives and experiences.
