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    Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged - Portland, United States - State of Oregon

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    Description

    Welcome to Oregon Department of Human Services (ODHS) where we are looking for a dedicated Benefit & Eligibility Worker to join our team at the South East Portland Self Sufficiency Office.

    We are proud to foster an inclusive environment, guided by our values, that is free of bias and discrimination. We believe in the power of diverse teams to create a thriving workforce that better serves communities.

    If you're seeking a fulfilling career where you can make a positive impact, this is the opportunity for you. Join a close-knit team that assists families from all over the world in resettling in Oregon.

    In this role, you will work directly with Oregonians at the South East Portland branch on SE Malden Street.

    This is a place where bilingual and multilingual skills are highly encouraged. While not mandatory, being proficient in languages like Spanish, Russian, Ukrainian, Somali, and more is valued, and ODHS provides differentials for those who can pass a language test.

    At ODHS, you'll be part of a community of over 10,000 employees dedicated to empowering Oregonians and promoting independence through inclusive opportunities.

    Join our Employee Resource Groups (ERGs) to build connections, engage in shared learning, and contribute to our mission of equity and racial justice.

    We prioritize building an equitable agency and ensuring your well-being. Enjoy a balanced work-life, paid holidays, flexible schedules, and comprehensive benefits.

    Qualifications:

    • Two years of eligibility determination experience or equivalent education/training.
    • Ability to demonstrate essential attributes such as customer empathy, independent work, and deadline prioritization.

    Essential attributes for success:


    • Experience in customer interviews, compassion, and independent work.
    • Ability to adapt communication styles, manage high workloads, and interpret policies.
    • Your duties:

      • Conduct eligibility assessments, client connections, and narrative reporting.
      • Provide services for various programs, from food benefits to youth support.

      Working conditions:

      • Office-based work with client interactions under emotional stress.
      • Prolonged periods at a terminal or telephone may be required.


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