- Provide premiere customer service inclusive of our internal team and our social followers through engagement and response in a timely manner
- Monitor and report on social media response quantities, rates and response times across all channels
- Utilize social listening and reporting tools to gather customer insights and sentiment data, recapping and communicating these findings to adjust current and future marketing campaigns
- Develop and implement social media strategies on behalf of the brand, specifically with Facebook groups and other channels with high customer engagement and interaction
- In partnership with social media specialists, review video performance metrics including watch time and dropoffs to understand what content is resonating best
- Identify unique ways to deliver unexpected, best in class customer service to our customer; finding ways to go above and beyond expectations and work across teams to do this at scale
- Collaborate with the social media team on the execution of engaging social media content and distribution across all social channels
- Work collaboratively with the ecommerce customer experience team to take care of customers
- Interacting across social media channels by commenting on other brands' and users' pages on behalf of the SCHEELS brand
- Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"
- Approach daily tasks, projects and follow-up communication with energy and sense of urgency
- Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
- Show respect and appreciation for others and Scheels
- Arrive to work and meetings 10 minutes early
- Genuine interest and action in helping others before yourself, regardless of recognition or reward
- Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
- Ability to adapt to a changing work environment
- Ability to apply concepts of basic math, grammar, punctuation and spelling
- Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
- Demonstrate pride and ownership of their work while meeting expected deadlines
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Social Media Community Manager - Fargo, United States - Scheels
Description
Scheels Company Goals:We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview:
The Social Media Community Managerwill be responsible for developing social media strategies focused around building relationships with the SCHEELS customer base. This individual is the caretaker of the SCHEELS online brand presence. The Community Manager should quickly understand and support initiatives that will contribute to positive customer sentiment and strong customer engagement. This role will need excellent communication and problem-solving skills and be an expert in brand voice.
Responsibilities:
Customer Service
The ideal candidate will have a minimum of a bachelor's degree, one to two years of experience in social media marketing with demonstrated successes; or equivalent combination of education and experience.
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Scheels cares about the health and safety of our Associates.Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
To see a full list of benefit offerings from Scheels visit
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
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