Receptionist - Mashpee, United States - OneWater

OneWater Mashpee, United States

2 weeks ago

Description

Job Description

Job DescriptionDescription:

Receptionist at OneWater stores are passionate about delighting customers and supporting the Sales Team in order to exceed their volume and margin sales goals. The position is non-exempt.

Duties & Responsibilities

Greets and welcomes all visitors to our stores in person or on the telephone, answering or referring inquires to Sales Team Members
Effectively supports all Team Members to insure a professional work environment
Provides effective administrative support services for General Manager as needed
Monitors customers and visitors to the store to make sure all needs are met
Processes incoming/outgoing mail and maintains all relevant files
Demonstrates timeliness and an organized reception area
Actively participates in Boat Shows, Store and Off-site sales and customer events

Qualifications & Expectations

Exhibits a positive and energetic appearance in the work environment that contributes to the Sales and Service team members' objectives
Proves reliability and discipline by following all time keeping rules
Promotes teamwork, supports and works with other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat
Customer satisfaction, both internal and external
Preserves the professional image of the dealership through organization
Positive interaction with all team members
Administrative, computer knowledge, Microsoft Suite
Lift 10 lbs infrequently
Seated, Stooping, Climbing

One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug Screening and background check are required.

Requirements:

o Greets and welcomes all visitors to our stores in person or on the telephone, answering or referring inquires to Team Members

o Effectively supports all Team Members to insure a professional work environment

o Monitors customers and visitors to the store to make sure all needs are met

o Processes incoming/outgoing mail and maintains all relevant files

o Demonstrates timeliness and an organized reception area

o Actively participates in Boat Shows, Store and Off-site sales and customer events when needed

o Assist with General Administrative tasks when necessary

o Other marketing and sales related duties as required.

o Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.

o Effectively supports successful sales processes, including organization of completed paperwork, to ensure the customer has an excellent buying experience

o Utilizes OneWater sales tools, including CRM, for daily follow up

o Create new sales deal folders for team as needed

o Update used/brokerage boards with window stickers for in dealer displays

o Responsible for Showroom cleanliness and customer ready with brochures, water, signage, etc

o Responsible for Closing Gift bags

o Responsible for post-delivery Care Packs to buyers

o Responsible for notarizing signatures – (Notary Public)

o Responsible for Staff Clothing and Apparel inventory and organization

o Responsible for Water, snacks, etc. for Customers and breakroom

o Manages communicating scheduled closing dates and times across departments

o Responsible for Office supply Storeroom inventory and organization

o Responsible for tracking daily Sales Ups by salesperson

o Responsible for shredding documents when necessary

o Partners with Business Manager for presentation of finance products, preparation of closing documents and setting up closings

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