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    Customer Service Supervisor - Atlanta, United States - Serenity Healthcare

    Serenity Healthcare
    Serenity Healthcare Atlanta, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Customer Service Supervisor

    Location: Atlanta-Sandy Springs, GA

    Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

    Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

    Key Responsibilities:

    • Utilize data-driven insights to oversee intricate processes.
    • Manage performance metrics, policies, and procedures.
    • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
    • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
    • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

    Key Qualifications:

    • 1-3 years of proven customer service supervisor experience.
    • Background in high-volume customer service leadership or call center operations.
    • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
    • Genuine passion for supporting individuals facing mental health challenges.
    • Demonstrated ability to make sound decisions amidst competing priorities.
    • Exceptionally organized with an acute attention to detail.
    • Driven and self-motivated.
    • Exceptional customer service, communication, problem-solving, and de-escalation skills.
    • Comfortable engaging with professionals at all levels.

    Why Serenity: At Serenity, we offer more than just a job. We provide:

    • Comprehensive insurance coverage (90% premium covered by Serenity)
    • Clear paths for growth and advancement
    • Competitive compensation (DOE)
    • No cold calling or sales involved
    • Generous PTO plus 10 major holidays off
    • 401K retirement plan
    • Employee Referral Program
    • And much more

    About Serenity:

    Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

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