- Manage and maintain the returned product investigation lab.
- Analyze returned products to confirm reported complaints, identify failure modes and determine root causes.
- Adapt and refine test procedures to properly address customer complaints.
- Design and develop test equipment and test specifications.
- Differentiate between hardware and software failures.
- Perform board level circuit analysis.
- Collaborate cross-functionally on complaint investigations.
- Drive continuous improvement of the quality systems and processes.
- Write and maintain SOPs, WIs, audit reports and other documentation as required.
- Identify, generate, and publish metrics and reports related to quality issues.
- Be available as a knowledge resource/ subject matter expert (SME) to other team members.
- Other duties as assigned.
- Bachelors degree or higher in Electrical Engineering or equivalent years of relevant working experience may be substituted for the education requirement.
- 5+ years of working test engineering experience, preferably in the medical device industry.
- Experience with medical device complaint handling or in another heavily regulated industry desired.
- Extensive experience with analog and digital circuits.
- Electronic schematic comprehension.
- Electrical hardware investigation down to component level
- Ability to design test fixtures, including the design of the hardware, software and firmware when needed.
- Experience using electronic test equipment (Digital Storage Oscilloscope, Power supply, frequency Generator, etc.)
- Ability to read and understand technical drawings, datasheets, and schematics.
- Ability to create design documents.
- Ability to create device investigation procedures.
- Evaluate/investigate and document investigation results for returned devices from clinical studies and commercial complaints.
- Proficient with commonly used concepts, practices, and procedures within the Electronic Engineering field
- Must have good analytical and problem-solving skills.
- Excellent written and oral communication skills along with good presentation and technical writing.
- Ability to communicate effectively with cross-functional team and with all levels of the organizations.
- Can work independently in a team environment.
- Takes initiative and proactively seeks quality solutions through continuous improvement.
- Willingness and capability to handle multiple projects and responsibilities.
- Working knowledge of Microsoft Office applications
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Senior Quality Test Engineer - Redwood City, United States - Nevro
Description
About Nevro:
Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.
Nevros comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza, Senza II, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevros latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevros unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.
Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint ("SI joint") pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients.
Job Summary & Responsibilities:The Senior Quality Test Engineer tests and repairs electronics, designs test fixtures and tools, and applies diversified knowledge of engineering principles and practices to their job.
The Senior Quality Test Engineer works cross-functionally with other engineers on complex root cause analyses, as well as to elevate possible issues found in the field. Additionally, they work closely with internal customers to present technical information to non-technical customers, as well as to gather complaint details as needed for the investigation of the returned product.
#LI-JS1
Role Requirements:Base range $124,519 - $150,122 plus bonus variable based on revenue generation. The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.
Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion
EEO Statement:Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.
