Credit Specialist - Middle River, United States - Johns Hopkins University
Description
We are seeking a
_ Credit Specialist_ who will be responsible for the processing of refunds and the resolution of credit balances.
Specific Duties & Responsibilities
- Procedural Knowledge_
- Responsible for the processing of refunds and resolving credit balances.
- Prepares check requests via EPIC and SAP System for accounts payable department.
- Exchanges information with individuals outside the assigned department or institution.
- Ability to research and answers refund questions.
- Responsible for the reconciliation of refunds and wire transfers to the EPIC billing system and the university revenue accounts.
- Interacts closely with the Reconciliation and Payments staff when credit balance problems occur.
- Accurately maintains online Refund Distribution Sheets.
- Assists with payment posting and monthend closing.
- All governmental refunds must be processed in thirty days or a comment placed in EPIC on the invoice.
- Verify accuracy of refund checks and posts refund debit to the EPIC system.
- Research and resolves "Suspense Postings", by contacting third party payers, JHH and other entities, by phone and in writing, to determine the correct destination for payments.
- Technical Knowledge_
- Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
- Exercises discretion and judgment in the resolution of credit balance issues.
- Provides feedback regarding problems to management.
- Working knowledge of JHU/ PBS Billing Applications.
- Professional & Personal Development:
- Participate in ongoing educational activities.
- Assist in the training of staff.
- Keep current of industry changes by reading assigned material on work related topics.
- Complete three days of training annually.
- Department Specific Responsibilities_
- Service Excellence_
- Must adhere to Service Excellence Standards.
- Customer Relations
- Self-Management
- Teamwork
- Communications
- Ownership/Accountability
- Continuous Performance Improvement
Minimum Skills & Abilities
- Good organizational skills, ability to interact effectively and strong analytical skills required.
- Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.
- Physical requirements for the job:
- Able to sit in a normal seated position for extended periods of time.
- Able to reach by extending hand(s) or arm(s) in any direction.
- Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
- Able to communicate using the spoken and written word.
- Able to see within normal parameters and to hear within normal range.
- Able to move about.
- Able to lift minimum weight, 10 lbs.
Minimum Qualifications
- HS/GED required.
- One year experience in medical billing or in a medical specialty area is required.
- Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula
Preferred Qualifications
- One year of payment posting or refund/credit balance experience preferred.
- Knowledge of professional fee billing preferred.
- Good written and verbal communication skills preferred.
Classified Title:
Refund Specialist
Job Posting Title (Working Title): Credit Specialist
Role/Level/Range:
ATO 40/E/02/OC
Starting Salary Range:
$ $25.00 HRLY ($42,120 targeted; Commensurate with experience)
Employee group:
Full Time
Schedule:
M-F 8:30AM - 5PM
Exempt Status:
Non-Exempt
Location:
Hybrid/JH at Middle River
Department name:
SOM Admin CPA Refunds
Personnel area:
School of Medicine
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