- Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud
- Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation
- May serve as primary point of contact for law enforcement and adult protective service agencies
- Communicate recommendations to deposit services management teams related to identified high-risk customer relationships
- Prepare and complete customer reimbursement considerations related to fraud loss
- Provide phone support to internal bank partners and external customers via fraud call center
- Prepare case narratives and Suspicious Activity Reports as necessary
- Serve as subject matter expert to banking partners, assist with providing fraud education and awareness by utilizing a variety of communication methods
- Commit to ongoing training and education of fraud-related activity, trends and mitigation efforts
- Complete all suggested and required training as assigned
- Other projects as assigned
- Associate's degree preferred
- 1+ year BSA/Fraud experience preferred
- Financial institution experience required
- Strong customer service skills, displaying a proper sense of urgency and accountability
- Adaptability - able to quickly adapt to a changing environment
- Multitasking and prioritization
- Proficiency in Microsoft suite and other PC and automation skills
- Strong written and verbal communication skills
- High degree of integrity and confidentiality
- High degree of professionalism with solid interpersonal skills
- Proven track record of working well independently as well as in a team environment
- Analytical mindset and high degree of attention to detail
- Solid critical thinking, decision-making and judgement
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Fraud Support Analyst - Mattoon, United States - First Mid Bank & Trust
Description
Position:Fraud Support Analyst
Location:
Mattoon, IL
Job Id:
3577
# of Openings:
1
The Fraud Support Analyst is responsible for following strategies developed to prevent, detect and mitigate fraudulent activity that has a direct impact on the customer and the bank. This position requires both internal and external direct customer contact.
Responsibilities include, but are not limited to:
Education/Experience:
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Apply for this Position