Contact Center Specialist-bilingual - Germantown, United States - SkyPoint Federal Credit Union

SkyPoint Federal Credit Union
SkyPoint Federal Credit Union
Verified Company
Germantown, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Us:

SkyPoint Federal Credit Union makes banking simple and accessible. A community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C.

metro region with a wide array of financial services, supported by technology, and offers great value, affordable fees, and rates through our member-owned structure.

The only designated Community Development Financial Institution (CDFI) credit union in Montgomery County, SkyPoint helps our members and the community gain access to the financial services needed to prosper.

Through our inclusive, expert, and compassionate team, we focus on removing banking complexities, and building empowering relationships with our members to help you achieve your financial goals with simple and accessible banking solutions.


General Responsibilities:


  • Answers all incoming calls while providing excellent member service: answer questions, inquiries and addresses all needs.
  • Performs account maintenance requests new accounts, loans, account balances, transfers, online banking support and problem resolution.
  • Ensures member inquiries and potential member problems are handled in an effective, accurate and timely manner.
  • Utilizes tact and experiencebased knowledge to research and resolve member inquiries explaining specific policies, procedures, and products.
  • Monitors call activity to ensure calls are being answered according to set contact center standards (number of calls, nature, and length of calls, waiting period prior to connection, rate of abandonment).
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