- Extract Excel based data reports from the electronic health record on a weekly basis.
- Organize, filter and develop tracking mechanism for interventions around caseload management.
- Communicate with Central Access, Clinicians, Medical Providers, Supervisors and Managers regarding status of caseloads and client needs.
- Based on the direction of the clinical team and/or AllHealth Network policies and procedures, complete administrative update and closing of client charts.
- Schedule and cancel client appointments based case management reports and client communication.
- Participate in telephonic communication with clients regarding their engagement in treatment. Complete and manage written communication with clients regarding patient status for receiving care at AllHealth Network. Assist with care coordination tasks such as appointment monitoring and facilitating communication with providers and other care team members.
- Document all interventions in the electronic health record.
- Assist BHC with caseload management for those clients identified as needing disposition as a result of disengagement clinical and non-clinical interventions and support.
- Maintain a caseload of disengaged clients who have been identified as needing outreach. Scrub and update caseload reports on a daily basis to achieve client engagement in care or discharge from services. .
- Perform administrative support for programs including but not limited to: medical record/chart review, documentation of patient information, review and assignment of cases to clinical staff.
- Participate and contribute to departmental meetings, supervision and other meetings, as needed, to ensure cohesive department operations.
- Enhance professional growth and development through participation in specialized training and other informal learning experiences.
- Follow all AllHealth Network policies and procedures.
- Complete all required trainings as listed in Relias Learning within required timelines.
- Bachelor in Social or Human Services field
- One year of experience in a customer service or healthcare related field such as a hospital, home health provider, community-based agency preferred but not required.
- Possess excellent customer service skills, strong organization skills, flexibility in responding to multiple demands, able to complete routine work with minimal direction from supervisor.
- Ability to operate PC-based software programs including high level proficiency in Word, Excel and other computer based systems.
- Understanding or a willingness to learn care coordination and case management related service functions (i.e.: outreach and engagement, community resources, discharge planning, referrals, insurance/payer).
- Communicate effectively in written and oral communication with health care team, clients and families.
- Positive, collaborative team culture
- Competitive compensation structure
- Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
- Retirement Savings 401k, company match up to 50% of the first 6% contributed
- Excellent Paid Time Off & Paid Holidays Off
- Additional Benefits
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Care Navigator - Englewood, United States - AllHealth Network
Description
Applications are accepted on an ongoing basis
We are hiring for a Care Navigator to work in our Assessment Center team. This is a full-time position, working 40 hours a week between Monday - Friday, 8 - 5PM, but this person must be willing and able to work as late as 7PM. The Care Navigator will provide a minimum of 2 services a week per client.
Hourly Rate: $23 - $25.50 an hour
Duties and Responsibilities:
Key Technical Skills and Knowledge:
Education:
First, you would be joining on of Denver's Top Places to Work We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.
Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
