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Program Support Specialist - North Wales, United States - Helping Hands Family
Description
OverviewAs the office manager, you are the heartbeat of our clinics. They schedule sessions, communicate with families, manage session cancelations, plan events, and work closely with the Clinical Director to ensure the clinic operates smoothly.
Helping Hands Family ("HHF") is a top-rated ABA provider managed by a clinical leadership team of BCBAs Helping Hands Family (HHF) provides ABA services in our clinics, in family homes, and in the community. Our mission is to provide personalized autism services to each and every patient.
HHF is Great Place to Work CertifiedTM in 2022 and 2023.
Responsibilities
Manage the clinic schedule by coordinating client sessions, assigning appropriate staffing, and adjusting for cancellations.
Adjust schedule to facilitate for staff or client call-outs.
Assist the Clinical Director by managing clinic processes and protocols in the Practice Management System.
Conduct reports and audits as required (ex: conversion audits & signatures).
Greet families with a positive attitude and answer any questions during pick-up and drop-off.
Ensure client/family satisfaction, including escalating complaints to the Clinical Director.
Report and troubleshoot relevant clinic issues including site maintenance, with assistance from the Support Center.
Assist the Clinical Director with coordinating team engagement including:
Qualifications
1+ year(s) of medical administrative experience (ABA experience or a behavioral health field a plus).
Associate Degree (or higher) in Healthcare Administration or Business is preferred but not required.
Strong communication and customer service skills.
Previous medical billing and electronic medical records (EMR) experience is preferred.
Confident phone etiquette, professional email writing, and strong interpersonal skills.
Benefits
Annual bonus plan
Pay rate $20-27/hr.
Medical, dental, vision benefits
401k with match
Short & long term disability
PTO, Paid holidays, and paid family leave
Paid employee referral program
Opportunities for career advancement
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status
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