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    Unified Communications Engineer - Fort Lauderdale, United States - Insight Global

    Insight Global
    Insight Global Fort Lauderdale, United States

    4 weeks ago

    Insight Global background
    Description
    Our client is looking for a Unified Communications Engineer to join their team in Weston, FL. In this role, you will be responsible for designing, implementing, and maintaining the UC systems and infrastructure. You should have a strong technical background in UC technologies, as well as experience managing large-scale UC deployments.

    Additionally, you should possess excellent communication skills and be able to work closely with other IT teams and business stakeholders to ensure that our UC system's meet the needs of the organization.

    You should have experience engineering and implementing all or some of the following Contact Center modules:

    skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards.

    This is a hybrid role going onsite 3 days a week.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    Bachelor's Degree Required
    Minimum 5+ years of experience related to

    Avaya Contact Center:
    AACC, EMC, CMS, WFO and CRM integrations.
    Demonstrated ability to utilize Contact Center management tools, assuring performance, and interfacing with vendors
    Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.
    In depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
    Thorough understanding Avaya Contact Center solutions, e.g., Avaya Aura orchestration designer.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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