Area Coach - Rancho Santa Margarita, United States - Cotti Foods Corporation

Cotti Foods Corporation
Cotti Foods Corporation
Verified Company
Rancho Santa Margarita, United States

6 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Scope of Work - Including, but not limited to:

  • Oversees 3-4 restaurant locations.
  • Absolute uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.
  • Accountable for coaching and training various levels of management to achieve operational excellence.
  • Is involved in the process for new employee orientation and monitors training processes to ensure the quality of training of team and managers.
  • Works with Human Resources on employee relations matters including but not limited to hiring, terminations, or investigations.
  • Creates and maintains a safe environment for all employees and guests.
  • Determines, gathers, and identifies information related to chronic or excessive repairs and maintenance issues.
  • Develops and maintains management staffing levels; drives full management staffing for each location in the market; commits to the selection process; monitors staffing levels to anticipate sales seasonality.
  • Encourage a topline orientation through operational focus.
  • Ensure that correct operational procedures are followed at all times.
  • Lead employee recognition and motivation efforts throughout the market.
  • Partner with each General Manager in the market to build and reach sales goals.
  • Provide leadership for each manager in the market to ensure guest satisfaction.
  • Provides needed employee relations assistance to managers and is proactive in addressing employee relations needs in the market.
  • Utilize available reports to identify opportunities.
  • Revise and/or formulate policies and promote their implementation.
  • Supervise staff from different departments and provide constructive feedback.

Required Skills/Abilities:


  • Act in a friendly, courteous, and helpful manner toward guests and subordinates at all times.
  • Capable of making quick and appropriate decisions.
  • Communicate viewpoints and concerns to employees in a constructive manner.
  • Demonstrate patience and a positive attitude when delegating tasks and giving instructions.
  • Detailoriented with the ability to multitask and prioritize.
  • Present a tidy appearance with good hygiene.
  • Strong computer literacy, verbal, reading, and math skills.
  • Take ownership and responsibility to solve problems.

Qualifications:


  • 18 years or older.
  • Food handler's certificate according to state or local requirements.
  • Legal right to work in the United States
  • Must be punctual and flexible in maintaining hours of employment.
  • Previous Quick Services Restaurant (QSR) customer service experience preferred.
  • Able to work flexible hours.
  • Strong computer literacy.
  • Minimum of one year of previous management experience.
  • Minimum 50hour work week availability.

Physical Requirements:


  • Prolonged periods of standing.
  • Must be able to lift up to 40 pounds at times.
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