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    Senior Program Manager - West Chester, United States - CTDI

    CTDI
    CTDI West Chester, United States

    2 weeks ago

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    Description

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations.

    CTDI also has a global footprint with more than 20,000 employees worldwide.

    This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Specifically, the responsibilities of this position include:

    • Act as primary point of contact for the customer on operational and performance issues.
    • Monitor project performance to customer requirements and expectations.
    • Issue regular reports on program performance.
    • Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
    • Identify areas of non-conformance and develop remedial plans.
    • Translate operations needs into draft requirements for IT development.
    • Manage inventory levels to ensure timely order fulfillment.
    • Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
    • Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.

    Required Skills:

    • Must be an organized, detail oriented, and self-motivated individual.
    • Strong analytical, problem solving, and decision-making skills.
    • Excellent communication and interpersonal skills.
    • Have the ability to work independently and as part of a team.
    • Flexibility to travel is required.
    • Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
    • SQL knowledge is a plus.
    • Ability to interpret and comprehend contract language is a plus.
    • B.S. Degree preferably in Engineering
    • 5-10 Program or Operations Management experience in a fast paced environment
    • Previous experience with qualify systems a plus
    • Experience in the telecommunications or cable industries is preferred
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