Host - Legends (Part Time) - Notre Dame, United States - University of Notre Dame

Description

The University of Notre Dame Enterprises and Events (UEE) division is currently hiring for the position of Host within Legends.

The UEE division leads the University's event management, hospitality, and customer service functions while supporting student life, academic endeavors, and research initiatives.

Why this position?

The Host at Legends is responsible for: acknowledging welcoming , and greeting all guests. Seating guests to optimize the dining experience.

Answer Phones according to service standards - and ask A LOT OF questions Document details in guests reservation account in OpenTable.

Coat Check / Luggage or package assistance as guest arrive and depart. Farewell and Invitation to Return. Reservation Confirmation with Guests. Alert Server about all special notes in a reservation including allergies, special occasions, past experiences, etc. Observe and respond to guests in the

lobby, restaurant, and terrace. Anticipate needs and opportunities to serve. Update Guest Experience Profile each visit and alert management of any issues. Maintain and clean and presentable workstation at all times- including host podium and coat room. Assure all observable guests have an assigned server. Maintain a continuous presence, acting as the point of reference for guests who need assistance or information.

Personalizing all answers and solutions to guests' inquiries that further identify amenities, programs, activities, and events at the Morris Inn, at Notre Dame, or in South Bend.

Alert Managers of all VIPS in house. Execute all guest interactions with a joy for serving others- all while demonstrating professionalism, job knowledge, grace,

respect, and friendliness in the lobby, restaurant, and terrace to anticipate needs and seek opportunities to serve.

UEE Commitments to a Diverse and Inclusive Culture

To treat every person with dignity and respect

To value our cultural differences

To harness the strength of our diversity

To commit ourselves to the mission of equality for all

To be diligent in our efforts to listen, learn, and grow with one another