Customer Service Representative/call Center no Sales - Dover, United States - One Call Concepts, Inc

Description

Customer Service Representative - Inbound Calls Only, NO SALES - PERMANENT FULL-TIME POSITIONS ONLY (M-F, with shifts from 7a-5p) In Dover, Delaware

Remote/Home Positions Available (after training)

We are looking for dedicated full-time employees to staff our inbound contact center. One Call Concepts, Inc. provides both technical and emergency damage prevention services for a statewide organization.

As a Customer Service Representative, you will assist excavators and utility companies in fulfilling underground facility locate requests through a variety of problem-solving techniques, including information collection, clarification, data analysis, research and validation.

We offer a competitive benefits package including:

• Excellent medical, dental and life insurance at VERY mínimal cost ($35/month for single coverage)
• Paid vacations/personal/sick time (PTO)
• 401(k) plan (with a 50% company match)
• Casual, friendly work environment
• Pay starting at $17/hour plus performance and attendance bonuses
• M-F hours only (after training), with 8hour shifts between 7a5p
• Bonus upon completion of training.

We'd like to add you to our team

We are an inbound communication service that accepts excavator and homeowner requests to have underground facilities (cable, phone, electric, gas, water, sewer, etc.) marked for excavation purposes to avoid damage to these facilities while digging.

Essential Job Functions

• Communicate effectively and create positive relationships with excavators, other CSRs, and supervisors.
• Question and process information quickly and accurately using outlined criteria applicable to the type of call being taken.
• Accurately read digital maps.
• Have excellent written and oral communication skills
• Provide efficient, effective and excellent service to customers at all times.
• Combine knowledge of our FREE service, good work ethic, effective time management skills, and human relations skills to meet performance standards.
• Demonstrate an interest in maintaining public safety.
• Ability to work effectively and independently in a home environment. (All training will be done in the office.)

Minimum Requirements

• High school diploma or GED.
• Excellent telephone tact and diplomacy.
• Proficiency in keyboarding/data entrymust be able to type 30+ wpm.
• Dedicated, quiet and secure at home workspace.
• Reliable highspeed internet.
• Must pass a criminal background check.

Pay:
From $17.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k) matching
• Paid training
• Work from home

Experience level:

• No experience needed

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Inperson

People with a criminal record are encouraged to apply


Ability to Commute:

• Dover, DE required)

Work Location:
In person