- Monitor and triage incoming customer support requests via phone & email. Requests may be for remote support, on-site service, part & quote requests or general product questions.
- Analyze and offer solutions to customers using documented procedures, available tools, and personal knowledge.
- Address customer concerns in real-time and if possible resolve their issues, communicate resolution to the end user, and obtain customer sign-off before closing ticket. If unable to resolve, thoroughly document the ticket with actions taken in an attempt to resolve and escalate the ticket in accordance with department operating procedures.
- Log and track all support actions in CRM database
- Excellent interpersonal skills with ability to build effective relationships at all levels of the organization, customers, and partners
- Excellent oral and written communication skills and commitment to world class customer service
- An assertive personality, high energy level and resilient character
- A high level of integrity in all business dealings
- Ability to interact with the team, remaining flexible, proactive, resourceful, and efficient.
- Strong attention to detail
- Ability to handle multiple priorities simultaneously.
- Associate's degree or equivalent in technology or business-related field and 0-2 years of relevant experience.
- In lieu of a degree, high school diploma or GED and 1 year of relevant experience.
- Strong time management and organization skills
- Experience utilizing CRM tools; Salesforce experience is a plus
- Hardware, software & robotics experience a plus
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Customer Care Advocate
3 weeks ago
Giant Eagle Pittsburgh, United States Full timeDescription · Experience Required: 1 to 3 years. At least one year experience in a customer service, call center, production or related environment.At least one year of experience navigating computer system applications like Microsoft.One year experience in a remote, work from h ...
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Customer Care Advocate
3 weeks ago
Zenith American Pittsburgh, United StatesTitle: Customer Care Advocate Department: Customer Care · FLSA: Non-exempt Status: Full Time · Date Posted: 12/14/2023 · Position Summary · The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, ...
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Customer Advocate
2 weeks ago
Seegrid Pittsburgh, United StatesWhy join Seegrid?Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, ...
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Customer Advocate
2 weeks ago
Seegrid Pittsburgh, United StatesWhy join Seegrid? · Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicle ...
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Customer Service Advocate
3 weeks ago
New York Life Pittsburgh, United States**Customer Service Advocate - Pittsburgh, PA** · **Please wait...** · **Location:** Pittsburgh, PA, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, ...
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Customer Service Advocate
3 weeks ago
New York Life Pittsburgh, United States**Customer Service Advocate (ITT) - Pittsburgh, PA** · **Please wait...** · **Location:** Pittsburgh, PA, US · When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud abo ...
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Customer Care Advocate
3 weeks ago
New York Life Pittsburgh, United StatesWhen you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to grow your car ...
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Customer Care Advocate
3 weeks ago
Zenith American Pittsburgh, United StatesJob Description · Job DescriptionTitle: Customer Care Advocate Department: Customer Care · FLSA: Non-exempt Status: Full Time · Date Posted: 12/14/2023 · Position Summary · The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and pro ...
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Customer Care Advocate
3 weeks ago
Giant Eagle Harwick, United StatesJob Summary · To support our customers as the first point of contact and resolve their concerns. You will do so by actively listening to our customers and using your customer-obsessed experience, passion, and creativity to meet their needs and deliver a world-class, second to no ...
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Technical Sales Representative
2 weeks ago
Technical Solutions Inc. Pittsburgh, United StatesTechnical Solutions Inc. is currently seeking a Technical Sales & Customer Service Representative on behalf of our client, a Pittsburgh based manufacturer. The right candidate will be a mechanically-inclined self-starter to handle technical inside sales and customer support. · Re ...
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MLOps Architect
1 day ago
Synechron Pittsburgh, United StatesJob Title: MlOps Architect · Job Location: Pittsburg, PA, Dallas, TX · The Role · Responsibilities: · Be able to design, implement, and operate a framework for Machine Learning Operations (MLOps) on cloud (AWS) · Build MLOps pipelines orchestration on Amazon SageMaker · Data scie ...
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Store Assistant
2 weeks ago
Circle K Pittsburgh, United States Full timeJOB DESCRIPTION Store : 1010 N Main St, Vidor, Texas 77662 Availability - Shift/Days · Flexible Availability Assistant Manager · We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create ...
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RN Registry
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Highmark Health Pittsburgh, United States Part timeDescription · : WEST PENN HOSPITAL: · West Penn Hospital has Magnet recognition, private patient rooms, free employee parking and a generous benefit package (for full-time and part-time status employees). · ALLEGHENY HEALTH NETWORK: · At AHN, employees trust working together ...
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Human Resources Generalist
1 day ago
Allegheny County Pittsburgh, United StatesPosition Summary · : · While Allegheny County has its own Department of Human Resources, individual departments, and Row Offices (such as the Treasurer's Office) may have their own staff member to facilitate departmental or office-specific human resources responsibilities. The ...
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Deputy Project Manager, Engineering
2 weeks ago
General Dynamics Pittsburgh, United States Part time ,Basic Qualifications · Bachelor's degree in Engineering, or a related Science, Engineering or Mathematics field, plus a minimum of 10 years of relevant experience; or Master's degree plus a minimum of 8 years of relevant experience. · CLEARANCE REQUIREMENTS: Ability to obtain a ...
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Vice President, User Experience II
3 days ago
BNY Mellon Pittsburgh, United StatesBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
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Sr Manager, Community Account Sales
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Comcast Pittsburgh, United States Full timeDescription · Core Responsibilities · Leads the execution of strategies and tactics to improve and secure commercial customer growth in multi-dwelling units/communities. · Builds and maintains a targeted sales approach by conducting in-depth research and analysis of territories ...
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Category Manager III
1 week ago
Duquesne Light Company Pittsburgh, United States Full timeDuquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its ro ...
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Registered Nurse- Operating Room
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Highmark Health Pittsburgh, United States Part timeDescription · : Date Posted: · Location: Allegheny General Hospital · Department: Operating Room (Trauma Service) · Status: Weekend Casual · Shift: 48 hours every two weeks · Scheduled between 11am Friday and 7am Monday, per policy · Orientation may require full time work for ...
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Network Technician
3 days ago
Apogee Pittsburgh, United States Full timeWe're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets t ...
Customer Advocate - Pittsburgh, United States - Seegrid
Description
Job Description
Job DescriptionWhy join Seegrid?
Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.
About The Role
The Customer Advocate provides superior customer service to customers, partners, vendors and internal teams. The right applicant understands customer needs, probes to recognize opportunities, solves problems and recommends solutions. They also support quick response and resolution times by coordinating with internal teams and information-gathering from customers prior to escalation. They have a passion for creating a remarkable customer experience.
Responsibilities Include:
Required Qualifications:
Desirable Qualifications:
Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Customer Advocate professionals in Pittsburgh
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Fay Vietmeier
Trusted Advisory & Consultant energy procurement