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Peachtree Corners

    Customer Service Specialist - Peachtree Corners, United States - ImpactSearch Partners

    ImpactSearch Partners
    ImpactSearch Partners Peachtree Corners, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Key Responsibilities

    • Respond to customer needs in a prompt and efficient manner, and managing customer communication (e.g., visit scheduling, setting up meetings, following up, etc.)
    • Receive and resolve customer calls, emails, and support tickets via online tracking system.
    • Providing administrative support to service personnel (e.g., maintaining travel schedule, providing needed documentation, auditing, etc.)
    • Monitor, track and document the service process
    • Provide service process training
    • Perform Customer surveys after Installation
    • Assist with the presentation of monthly results to ensure proper data analysis and recommendations based on those findings
    • Perform ad hoc customer service-related, admin tasks or projects as necessary
    • Identify areas for process improvement and work with supervisor and stakeholders to implement
    • Administrative support of the Service & Admin departments
    • Additional tasks as directed by the Customer Success Manager or Service Manager

    Required Qualifications

    • Bachelor's Degree in related field
    • Minimum of 2 years professional experience in related position
    • Strong written and interpersonal and communication capabilities, attention to detail
    • Very high level of computer literacy (specifically Microsoft Suite)
    • Knowledge working in ERP and/or ticketing system
    • Able to work team-orientated as well as independently
    • Basic data entry and analysis knowledge is a plus
    • German or Spanish fluency a plus
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