- Respond to customer needs in a prompt and efficient manner, and managing customer communication (e.g., visit scheduling, setting up meetings, following up, etc.)
- Receive and resolve customer calls, emails, and support tickets via online tracking system.
- Providing administrative support to service personnel (e.g., maintaining travel schedule, providing needed documentation, auditing, etc.)
- Monitor, track and document the service process
- Provide service process training
- Perform Customer surveys after Installation
- Assist with the presentation of monthly results to ensure proper data analysis and recommendations based on those findings
- Perform ad hoc customer service-related, admin tasks or projects as necessary
- Identify areas for process improvement and work with supervisor and stakeholders to implement
- Administrative support of the Service & Admin departments
- Additional tasks as directed by the Customer Success Manager or Service Manager
- Bachelor's Degree in related field
- Minimum of 2 years professional experience in related position
- Strong written and interpersonal and communication capabilities, attention to detail
- Very high level of computer literacy (specifically Microsoft Suite)
- Knowledge working in ERP and/or ticketing system
- Able to work team-orientated as well as independently
- Basic data entry and analysis knowledge is a plus
- German or Spanish fluency a plus
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Payment Specialist/Customer Service
1 week ago
Commercial Services Company Peachtree Corners, United StatesJob Description · Job DescriptionProcessing payments, data entry, filing, working fluently in Microsoft programs, customer calls, etc. · Company DescriptionStaffing AgencyCompany Description · Staffing Agency ...
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Building Automation Service Specialist
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Siemens Corporation Norcross, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
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IT Service Desk Specialist
3 weeks ago
Eclipse Innovations Stockbridge, United StatesSwoboda · Swoboda Wiggensbach KG · IT · IT Service Desk Specialist (m/f/d) · "Technology is our passion". · We are reliable, dynamic, and technology enthusiasts. Our teams are important drivers of the international automotive industry. We research, develop, and produce at 12 loca ...
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Patient Service Specialist
2 weeks ago
Select Medical Roswell, United StatesWhen patients enter our center in Roswell, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station t ...
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Patient Service Specialist
4 days ago
Physiotherapy Associates Roswell, United StatesOverview: · When patients enter our center in Roswell, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your ...
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Operations Services Specialist
4 days ago
Smalls Sliders Atlanta, United StatesThe role of Operations Services Specialist is responsible for activating systems and processes to enhance the quality of our operations and profitability across all locations, corporate and franchise. This role will work cross-functionally with IT, Marketing, Field Operations, ot ...
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Electrical Service Specialist
3 weeks ago
Siemens Industry, Inc. Alpharetta, United States Full timeElectrical Service Specialist (Hyper-Scale Data Centers / Electrical Services) - Senior Level - Atanta,GA · Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improv ...
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Field Service Specialist
2 weeks ago
NATIONAL ENTERTAINMENT NETWORK LLC Atlanta, United States contractFull time · to $18.00-$20.00/hr plus company vehicle · #thefunjob · Come enjoy work with the premier coast-to-coast amusement vending/entertainment kiosk operator in the nation. National Entertainment Network has proudly defined front-end retail, restaurant and grocery family ent ...
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Customer Service Specialist II
4 days ago
City Of Roswell Roswell, United StatesJob Description · Job DescriptionCity of Roswell, Georgia · JOB DESCRIPTION · To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to per ...
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Region Fleet Services Specialist
1 week ago
Lazer Logistics, Inc. Alpharetta, United StatesJob Description Summary: · The Region Fleet Services Administrator role has been introduced to provide pivotal operational-administrative support to Region Fleet Managers (RFMs). The aim is to alleviate RFMs from extensive administrative duties, allowing them to focus on strategi ...
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Direct Services Specialist
2 days ago
Georgia Harm Reduction Coalition Stone Mountain, United StatesJob Description · Job DescriptionSalary: annually · Classification: Full-Time/Non-Exempt · Reports To: Client Services Manager · Supervisory Responsibilities: No · Classification Level: Entry · Job Summary · Under the supervision of the Client Services Manager, the Direct Servic ...
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Senior Customer Service Specialist
2 weeks ago
City Of Roswell Roswell, United StatesJob Description · Job DescriptionCity of Roswell, Georgia · JOB DESCRIPTION · To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perf ...
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Customer Service Specialist I
2 weeks ago
City Of Roswell Roswell, United StatesJob Description · Job DescriptionCity of Roswell, Georgia · JOB DESCRIPTION · To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perf ...
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Compliance Service Specialist II
4 days ago
Wheels Alpharetta, United StatesJob Description: · JOB OVERVIEW · The Compliance Services Specialist II position manages various transactional roles within the Compliance Services team including processing of new vehicle paperwork or annual registration renewals for vehicles managed by Wheels fleet management c ...
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Financial Services – IT Support Specialist
4 weeks ago
Encore Technologies Atlanta, United StatesIT Support Specialist · Hybrid role · This is a mix of Service Desk and Field Service Technician · Must be local to the Atlanta Area · Position Summary · The IT Support Specialist is responsible for providing comprehensive technical support both remotely and on-site. This role c ...
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Membership Service Center Specialist
1 week ago
YMCA of Metro Atlanta Atlanta, United States Part timeAs a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission ...
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Clinic Services Specialist 2
3 weeks ago
Legacy Health Sandy, United StatesClinic Services Specialist 2 - Medical Receptionist · US-OR-SANDY · Job ID: · Type: Regular Full-Time · Sandy Clinic campus · Overview · Clinic patients arrive with questions, concerns and hesitations. You put them at ease with a calm and friendly demeanor that exemplifies the L ...
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Warranty Services Administration Specialist
2 weeks ago
PROMETHEAN LIMITED Alpharetta, United States Full timeAt Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning ...
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Client Service Operations Specialist
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Homrich Berg Atlanta, United StatesHomrich Berg Wealth Mgt is seeking a Client Service Operations Specialist to join our Client Services team in our Buckhead (Atlanta) location. We are seeking a candidate who wants a great career opportunity working on a cohesive and fun team · Homrich Berg ("HB") is a leading fe ...
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Resident Services Specialist
1 week ago
Cortland Properties, Inc. Atlanta, United StatesThe Resident Services Specialist is responsible for providing incomparable support to residents and fellow associates through the execution of a defined contact plan. The Resident Services Specialist identifies the wants and needs of the resident, pr Resident, Specialist, Custome ...
Customer Service Specialist - Peachtree Corners, United States - ImpactSearch Partners
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