ServiceNow Developer - Helena, United States - SHI GmbH
Description
Job Summary
The ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers ServiceNow platform.
The ServiceNow Developer will be experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.
This position is a remote position with Home Office setup as determined by SHI management.
About Us
SHI UK has beenestablishedfor over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from ourInternationalpartners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environmentcontaininga range of departments and specialisms.
With our organic growth and stability within the EMEA market, weare able toprovidea variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, EnterpriseMobilityand IT Asset Management.
SHIprovideinnovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K,Republic of Ireland, Canada, France, Australia,Netherlands,Hong Kong and Singapore.
Responsibilities
Include, but not limited to:
Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.
Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
The ServiceNow Developer will complete all work within agreed timescales and KPIs.
Assist SHI teams in managing project timelines and customer expectations.
See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle from licensing to purchasing to deployment to decommissioning.
Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.
Qualifications
Candidates will hold a Bachelors Degree or equivalent experience
Minimum 3 years holding a position configuring and customizing ServiceNow projects
Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
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Required Skills
Strong entrepreneurial spirit; a desire and willingness to do whatever it takes
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Good research skills and the ability to manage details
Good analytical skills
Good written and verbal communication skills
Excellent organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Proven experience in ITAM in a similar or same field
Ability to create high-quality documentation with precision
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
Preferred Skills/Qualifications
ServiceNow Implementation Specialist in two or more applications preferred
Additional experience within the IT or Software Asset Management field
A second language (preferably French or Spanish) will be an advantage
Certifications Required
The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:
Mandatory certifications:
ServiceNow System Administrator
ServiceNow Fundamentals
ServiceNow Implementation Methodology Fundamentals
ServiceNow Platform Implementation
ITAM all modules
ITSM all modules through to ITSM Professional
CMDB and Vendor Portfolio Management
ITOM module, focusing on Discovery and cloud management
Unique Requirements
It is expected that this role may require infrequent travel both nationally and internationally (max 10%)
Additional Information
The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity M/F/Disability/Protected Veteran Status
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Requisition ID
Approved Min (Total Target Comp) USD $100,000.00/Yr.
Approved Max (Total Target Comp) USD $150,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Technical Presales/Post Sales