Call Center Supervisor - Bedford

Only for registered members Bedford, United States

3 weeks ago

Default job background
Brand Supervisors lead day-to-day operations for Water Wings Swim School within the Guest Loyalty Team contact center. They manage Team Leads and agents to ensure performance targets are met across conversion, quality, service levels, and agent development and retention. The role partners with other brand supervisors and leaders to ensure consistent execution within the organization while supporting brand-specific needs and performance goals.
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