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    Shift Manager - Atlantic City, United States - Ocean Casino Resort

    Ocean Casino Resort
    Ocean Casino Resort Atlantic City, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    About the Role

    The In Room Dining Supervisor assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

    Position Responsibilities

    • Ensures that service is carried out in accordance with established policy
    • Responsible for controlling labor and other operating costs
    • Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
    • Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
    • Ensures sanitation compliance throughout In Room Dining
    • Handles customer complaints
    • Responsible for compliance with all regulatory requirements within area of responsibility
    • Maintains a clean, safe, hazard-free work environment within area of responsibility
    • Shift assignments may be irregular, and will cover days, nights, weekends and holidays
    • The ability to handle all types of guest related situations

    Essential Functions

    • The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
    • Must be able to walk and stand for entire shift
    • The ability to work in a high-pressure environment
    • Must have ability to sit and work from a computer for extended periods
    • Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time
    • Must be able to read "fine print" areas of invoices and contracts
    • Must be able lift/push/pull up to 25 lbs

    Requirements

    • High school diploma or GED with three years' supervisory experience in Room Service and/or full-service restaurants is preferred
    • The ability to effectively communicate in English

    Benefits

    • Free meal on shift
    • Training & Development
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k,)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off
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