Sales Lead - Cypress - The Royal Standard

    The Royal Standard
    The Royal Standard Cypress

    1 week ago

    Description

    Responsibilities

    • Initiating and developing customer relationships, and resolving customer service issues.
    • Working a register to tender sales, make exchanges, refunds, transfers, etc.
    • Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
    • Following and enforcing store policies with customers and employees.
    • Merchandise displays, signage, to promote sales.
    • Cleanliness and overall store appearance.
    • Tags merchandise and double checks for errors or corrections.
    • Maintaining inventory and store supply levels.
    • Ensuring required store opening and closing duties are complete.
    • Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
    • Communicating with and assisting the Store Manager with any and all operations of the store.
    • Special projects as assigned.
    • Calculates sales discounts.

    Skills & Abilities

    • Ability to effectively communicate orally and in writing.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
    • Ability to speak effectively with customers and employees. Speaks clearly and persuasively in positive and negative situations.
    • Manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. Excellent customer service skills.
    • Ability to develop solutions to new problems and unforeseen issues; Identifies and resolves problems in a timely manner and gathers information.
    • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.
    • Ability to perform basic computer functions and utilize computer system, Retail Pro (point of sale software).
    • Prioritizes and plans work activities and uses time efficiently; Ability to multi-task.
    • Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance.
    • Excellent follow-through and follow-up.
    • Ability to work well within a team environment.
    • Maintains a professional appearance and attitude.
    • Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
    • Ability to work Part Time status (20+ hours) including nights and weekends, occasional over time, and overnight assignments as required.
    • Ability to travel as needed to trade shows and the corporate office in Baton Rouge, LA.
    • Accuracy and thoroughness and monitors own work to ensure quality.
    • Ability to work special events (Tent Sales, Trunk Shows, Open House, etc.).

    Physical Demands

    • The employee frequently is required to sit, stand, and walk and must have ability to view a computer screen accurately.
    • The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds.
    • The employee must occasionally lift and/or move up to 200 pounds or more with the assistance of another employee(s).

    Education

    • High School Degree or equivalent
    • 1 to 2 years in retail sales leader or key holder position experience required.
    • Experience in managing soft lines, interiors, gifts, or accessories.

    Compensation

    • Competitive Pay
    • Generous Employee discount

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