Project Manager - El Segundo, United States - Optum

Optum

Verified Company

El Segundo, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start
Caring. Connecting. Growing together.

The Patient Experience team is responsible for driving high impact, market-wide efforts to improve our patients' experience, thereby promoting great member retention, positive word of mouth and overall business growth.

Key priorities for the team include building a patient-centered service culture ("Optum Cares"), a standardized and improved end-to-end patient journey ("Ambulatory Care Excellences"), clinician communication coaching, site-level patient experience action planning, an organizational culture that centers patient needs and preferences in all processes, and the infrastructure to define, measure and drive continued progress across all core metrics.

The Project Manager, Patient Experience will support these efforts by planning for and driving implementation of key programs, coordinating with stakeholders across the organization, and leading project reporting and data analyses.

If you reside in Southern California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Project management to support roll out of Ambulatory Care Excellence, a critical market initiative to create a standardized patient journey; additionally project planning/tracking and data analysis for other Process Improvement initiatives
Planning and project management of core Experience programs, such as peertopeer coaching programs of clinicians and clinic leaders, and How Optum Cares, our marquee initiative focused on standardizing service standards throughout California
Program manage regional engagement with all California clinics via data analysis, communication with stakeholders, and logistics coordination; will support all of our regional leads to effectively engage all clinic leaders
A collaborative project manager, accountable for the overall execution of multiple key projects
A details person, who enjoys tracking program progress and ensuring quality standards
A problem solver with experience generating key insights and solutions via data analyses by scoping key metrics from multiple data sources, determining analysis methodology and summarizing outcomes /solutions
A selfstarter, ambitious and proactive with a solid drive to "get stuff done"
A solid presenter and communicator, able to empathize with different stakeholder audiences and create clear, compelling communications Excited by our core values of Integrity, Compassion, Relationships, Innovation and Performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

3+ years of experience in health care, corporate strategy or related field

Knowledge, Skills, Abilities:

Solid overall athlete who is adaptable with the ability to effectively coordinate multiple projects within a matrixed organization
Outstanding analytical and problemsolving skills
Highlevel of attention to detail and accuracy
Solid sense of accountability, passion for owning projects and driving them to completion
Effective written and verbal communicator
Solid sense of self and social awareness with relationship management skills
Team player excited to contribute to the overall culture and collaborate with others in the immediate team and across functions
Keen understanding and passion for healthcare
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission._
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._