- Answer customer calls and establish follows-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
- Bilingual a plus.
- Promptly responding to and following up with customer inquiries via phone and internet.
- Identify customer needs
- Set appointment for customer visits
- Follow up with customer after their visit
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Hands-on Professional Sales Training
- Generous Commissions and Bonus Structure
- Paid Time Off (PTO)
- Comprehensive health insurance; Medical, Dental, Vision
- Life Insurance
- Short-term Disability & Critical Illness Care
- 401 (K) Plan
- Growth Opportunities
- Product Training
- Employee Referral Program
- Company Discounts
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Sales BDC Representative - Tenafly, United States - Honda of Tenafly
Description
Job Description
Job DescriptionJoin our Team for a Great Career at Honda of Tenafly?
We are seeking a full-time Sales BDC Representative to join our team. The starting base pay for this position starts at $15.00 per hour plus an opportunity to earn commission pay.
Honda of Tenafly is one of the fastest growing dealerships in New Jersey. We offer a great place to work in a fun environment and breaking records every month. Come work for an award winning company that offers a generous compensation, incentive and benefits program. We are committed to providing a world-class experience to our employees and the customers we serve.
Qualifications:
At least one year experience in a call center (previous BDC experience a plus).
Responsibilities:
Assisting the Sales Department achieve their Sales goals by:
We Offer:
Honda of Tenafly is an Equal Employment Opportunity Employer
EOE/M/F/D/V
We will not discriminate against any employee or applicant on the basis of race, religion, color, place of national origin, nationality ancestry, sex, marital status, pregnancy, age, mental or physical disability, medical condition, military or veteran status, sexual or affectional orientation, genetic information, atypical hereditary cellular blood trait of any individual, political or labor organization affiliation, or any other protected class recognized by law.
