Assistant General Manager - Grand Rapids, United States - IHOP
Description
Position overview:
The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire store's operations.
Principal Duties:
- Supervise the daytoday task assignments and performance for all management and associates.
- Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
- Manage all matters relating to associates and the team recruiting, hiring, training, coaching, associate engagement, and performance management.
- Ensure compliance with corporate training programs.
- Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
- Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.
- Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
- Oversee the completion of duties by hourly store management associates.
- Ensure proper training and training compliance of all hourly associates.
- Ensure creation of the store's weekly schedule, while working within labor guidelines and meeting targets.
- Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
- Ensure accuracy of weekly payroll.
- Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store's computer and/or handheld device and make the necessary changes. Prepare action plans to address offstandard items.
- Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
- Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
- Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
- Value store associates through celebration and recognition.
- Ensure the 24/7 execution of all customer service programs and processes.
- Communicate with the store manager regarding customer service issues and concerns.
- Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.
Benefits:
- The pay range starts at $38,000/year, but up to $45,000/year based on experience.
- Competitive Pay
- Annual Bonus Package if performance metrics are met
- Health Insurance
- 401K
- Paid Vacation
- Real Advancement Opportunities
More jobs from IHOP
-
Kitchen
Jane Lew, United States - 19 hours ago
-
2nd shift server
Derby, United States - 2 weeks ago
-
Host/Hostess
Charleston, United States - 6 days ago
-
Assistant Manager 6
Overland Park, United States - 23 hours ago
-
Cook
Daytona Beach Shores, United States - 1 week ago
-
Manager On Duty
Spring, United States - 2 hours ago