Renewals Coordinator - Brea, United States - Infusion4Health Inc

Infusion4Health Inc

Verified Company

Brea, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri.

Our center is unique and offers individual comfortable private rooms for our patients.

Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Our company is continuing to grow and we're looking to add a Renewals Coordinator to support our patient care team.

This is a full-time, onsite position at our Brea HQ.

***: The renewals coordinator is responsible for maintaining up to date medical records and prior authorizations in a patient's chart for all returning patients. A renewals coordinator is also to provide seamless customer service to our patients and our providers and address any concerns or complaints they may have. They may also assist in scheduling and rescheduling appointments as needed according to company protocols and processes along with patient requests. As a renewals coordinator you are responsible for collaborating with other departments and the clinical staff to ensure accuracy and fulfillment of a patient's chart.

EDUCATION & EXPERIENCE

High School Diploma (GED) required, undergraduate degree or equivalent experience preferred.
A minimum of 1 year prior experience in a medical office setting
A minimum of 2 years prior experience in a authorization submission and patient scheduling
Strong computer software experience general working knowledge of Microsoft Word and Excel required.
Experience working with EMR systems required
Excellent organizational skills a must
Must be able to type 50 wpm
Must be able to use fax, copier, and scanner
Must be willing to learn new equipment and processes quickly.
Must be selfmotivated and a team player to accomplish goals and metrics
Must have proven customer satisfaction skills
Must be able to multitask
Strong computer skills and attention to detail.

DUTIES AND RESPONSIBILITIES

Assists in ensuring charts for existing patients are complete and updated according to company protocols and processes prior to expected appointment dates
Handles incoming and outgoing calls to and from patients and providers
Review the accuracy and completeness of the information requested and ensure that all supporting documents are present
Date stamps all requests and highlights pertinent data to facilitate processing
Follows up on requests for outstanding information required to complete patients' charts.
Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper documentation
Provides excellent customer service by being attentive and respectful
May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs of the client.
Responsible to ensure files are accurate, filled out properly, organized, and secure
Collaborate with other departments to assist in obtaining prior authorizations/appeals
Document all interactions with providers, patients, and insurance companies within the company system
Create new medical records and retrieves existing medical records by gathering appropriate record folders and contents.
Proactively work on prior authorizations that are due to be expired
Assists with scheduling appointments for existing patients as needed based on company protocols and processes
Secure patients' demographics and medical information by using discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation
Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations
Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Completes all required duties, projects, and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
Other duties as assigned