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Field Technical Support Rep - Woodbury, United States - Georgia IT Inc
Description
Field Technical Support Rep
Location:
Woodbury, MN
Duration:
Long-term
Rate:
DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Responsibilities
ssists in investigating and resolving complex installations and maintenance matters of significance.
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
5+ of field support experience
Ticket and asset management
Strong hardware/software installation, support, and troubleshooting
Windows XP, 10, and 11 experience
Mac OS and iOS support
Network Printer, Client configuration, consumable swaps, and moves
Experience with Active Directory, MS Office, phone security, OS365
Requires Networking troubleshooting and support
Support skills for VPN connectivity and security
Configuring new PC's/notebooks via imaging, SCCM and standalone
Remote Install software/hardware and support
Knowledge of basic networking concepts and Hands&Eyes support
Lift and carry up to 40lbs
Preferred Education and Training
High school or G.E.D.
Lenovo or other vendor certifications
CompTia A+, Network+/Security+ (Preferred but not required)
Apple training (preferred but not required)
** Please ignore the email in case you are not interested OR overqualified . We have openings with our clients throughout the country that match your job title and skills. I am here to help you in getting your dream job.
If you are available and interested
PLEASE CLICK ON THE LINK AT THE BOTTOM OF THE PAGE which will subscribe you to our emails and please forward your Resume to me or please call me ASAP at If you do respond via e-mail please include a daytime phone number so I can reach you.
Thank you in advance
Sincerely yours,
Jerom Russel
Sr. Recruiter
Ext Please send me the resume)
Alpharetta GA 30005
Note:
Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to Gerogia IT Inc I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market.
If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request.
In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices.
