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    ServiceNow Implementation Specialist - San Francisco, United States - Zencon Group

    Default job background
    Technology / Internet
    Description

    The ServiceNow Implementation Specialist will:

    • Work on and be responsible for complex software applications research, development, conversion, and installation of ServiceNow Core (Out of the Box) and Custom applications (Digitizing business processes & Task automation)
    • Work with business stakeholders to troubleshoot application and integration issues
    • Develop solutions for new ideas/demands and to non-recurring problems by analyzing, interpreting, and evaluating various precedents and data and conduct "walkthroughs " for proposed solutions to systems problems
    • Develop related activities/phases of multiple complex projects/initiatives in parallel to successfully delivering ITSM/IT Business Management (ITBM) and custom solutions to achieve organizational goals and improve efficiencies
    • Lead technical development of additional module implementations within ServiceNow, including
    • POC design, process modeling and gap analysis and mitigation
    • Provide programming/scripting and/or reverse engineering of the following:
    • Angular JS/HTML/CSS/AJAX
    • Client Side and Server-Side Scripting
    • Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ACLs, UI Scripts

    Experience:

    • The ServiceNow Implementation Specialist must have: Experience with ServiceNow client and server-side JavaScript and the ServiceNow scripted APIs using scripted Web-Services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, WSDL, JAXWS, SSO-SAML Setup and Integration of ServiceNow with third party systems/applications
    • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
    • Experience with development and implementation of ServiceNow ITSM & ITBM core modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Project Portfolio Suites of application (PPS)

    License and Certification:

    • ServiceNow Administrator Certification (CSA)
    • ServiceNow Implementation Specialist Certification (CIS)
    • ServiceNow Certified Application Developer

    Desirable Qualifications:

    • Four full ServiceNow Application Development life cycle performing advanced ServiceNow configuration and development on ServiceNow Madrid or newer releases
    • ITIL Foundation Certification
    • Experience with ServiceNow ITOM and Orchestration to automate complex multi-system tasks on remote servers using ServiceNow Orchestration which extends the workflow.


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