Dg Billing Specialist, Customer Energy Integration - Albany, United States - National Grid

National Grid

Verified Company

Albany, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About us:

National Grid is hiring a DG Billing Specialist, CEI NY Program Support for our Customer Energy Integration department. This position can be located near Albany, NY; Syracuse, NY; or Worcester, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.

This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose:

Act as a point of contact for billing inquiries from internal and external stakeholders.

Work cross functionally within program support team as well as regulatory, billing operations, legal, account maintenance, and metering departments within National Grid to achieve results.

The activities support areas such as, but not limited to, regulatory compliance, contract administration, renewable energy, crediting programs, superior customer service, reporting, program management, cost recovery, and process improvement.

Key Accountabilities:

Position Responsibilities (including but not limited to):

Develop a working understanding renewable energy projects and services and applicable regulations and tariffs we operate under in New York state.
Drive towards automated and digital solutions that will enhance the customer experience.
Develop and improve processes and performance of customer service functions.
Produce and deliver effective customer communications (program manuals, web page updates, customer outreach webinars, letters etc.)
Produce effective information for leadership and team members.
Develop and deliver on Key Performance Indicators (KPIs) and billing metric targets.
Monitor program trends and insights from customers and stakeholders to determine program drivers.
Collaborate with internal and external partners to adjust program delivery practices to ensure bestinclass service.
Proactively identify and solve for root causes of billing errors.
Continuously seek better ways to enhance customer service and cost effectiveness.
Provide technical guidance, support, coaching and training to others to share knowledge and increase understanding of distributed generation billing.
Update and maintain standard operating procedures.

**Interpersonal

Skills Needed for Success**:
Solid oral and written communication skills, collaboration skills and attention to detail
Critical thinking and the ability to organize information (quantitative and qualitative)
Adapt quickly to changing demands, share knowledge across teams and take on new projects.
Ability to provide superior customer service.
Ability to organize work and meet deliverable timelines.
Occasional travel is required.

Qualifications:

Associate's degree or equivalent in Business, Marketing, Economics, Accounting, Environmental Studies, Sustainability, or a related area required. Bachelor's degree preferred.
3+ years of work experience in a related role with some business experience required.
Professional and/or academic experience in renewable energy and/or customer service is preferred.
Knowledge of the electric utility industry and/or distributed generation is preferred.
Experience with process improvement is preferred.

More Information:

LI-Hybrid

LI-STR1

Salary

MA:
$81,000 - $95,000 a year

Upstate NY:
$71,000 - $84,000 a year
**National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.