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Metairie

    Night Manager - Metairie, United States - Best Western Plus

    Best Western Plus
    Best Western Plus Metairie, United States

    2 weeks ago

    Default job background
    Description

    Oversees the hotel operations, including guest relations, front desk, and housekeeping in the absence of the General Manager.

    Responsibilities & Job Duties

    • Works closely with the General Manager in overall operations of the hotel in their absence.
    • Functions as an administrative link between departments.
    • Ensures all polices in place are being followed in the absence of the General Manager.
    • Interacts with all guests at the hotel, resolves any conflicts and addresses accordingly with staff if needed.
    • Conducts site inspections.
    • Maximizes revenue by selling all facets of the hotel
    • Directs all activities of Housekeeping and Laundry departments in furnishing daily service to guest rooms and public areas.
    • Schedules duties, such as heavy cleaning, mattress rotations, etc.
    • Prepares work schedules for staff based on projected occupancy.
    • Inspects premises, guest rooms, linen rooms, public areas to assure employees maintain superior standards.
    • Orders supplies essential to the operations of the hotel.
    • Trains employees on service.
    • Responds to all guest needs.
    • Creates work schedules for all housekeeping and front desk agents.
    • Performs other duties as assigned.
    Requirements

    Qualifications - Education, Experience, & Skills
    • Bachelor's degree in Hotel/ Restaurant Management or Business or equivalent combination of education and experience.
    • Minimum of three years of hotel management or supervisory experience.
    • Strong leadership and a professional image.
    • Strong interpersonal, written and verbal communication skills.
    • Excellent decision-making ability and analytical skills.
    • Ability to work a flexible schedule, including weekends and holidays.
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