Community Navigation Specialist - San Leandro, United States - Korean Community Center of the East Bay

Description

The Position

Bay Area Korean Infoline (BAKI) is the Bay Area's only Korean language toll-free navigation phone line. We provide information, referrals, and navigation in Korean on various government safety net services in the Bay Area including social services, housing, and health care, etc. Our goal is to help community members navigate services and advocate for themselves in accessing needed services.

The Community navigation specialist will be responsible for supporting Bay Area Korean Infoline (BAKI).

This is a unique opportunity to provide individual assistance to limited English Proficient individuals that need community resources navigation support.

Responsibilities

Bay Area Korean Infoline (60%)

• Ensuring BAKI line calls are answered during assigned time;
• Answer, assess calls to determine service eligibility for inhouse services and provide followups for all calls;
• Provide referral and/or resource for those who do not require or who cannot be accommodated by inhouse services;
• Maintain uptodate outgoing messages and troubleshoot phonerelated issues;
• Represent organization to callers in a friendly, professional manner;
• Record all calls in database daily;
• Update and maintain community resources (i.e. legal, housing, local social services, mental health, etc.) to remain current regarding information and services available to address clients' need;
• Ensure client level data be entered into SalesForce;
• Receive training to become Covered CA certified enrollment counselor in the first year of employment;
• Assist other KCCEB programs as needed as directed by the Program Director.

Community Health Access Program (40%):

• Provide diverse social services and Information and Assistance (I&A) for limited English Proficient community members;
• Document and record all Medical, CalFresh, and other social services cases that were initiated, processed, and completed into monthly reporting database, case logs, and individual client files;
• Maintain client files in accordance with legal and grant requirements, and complete all documentation in a timely manner;
• Receive training to become Covered CA certified enrollment counselor in the first year of employment and provide health access service including healthcare enrollment, renewal, navigation support;
• Maintain uptodate information on social services programs including Medicare, Medical, CalFresh, Social Security, and more; share this knowledge with other staff who provide direct services;
• Ensure that client data and services information are entered and updated on SalesForce;
• Assist other KCCEB programs (wellness outreach, etc.) as needed as directed by the Program Supervisor.

Qualifications:

• Bachelor's (BA) Degree with 2 or more years of experience either in community engagement or customer service;
• Must be fluent in Korean (written and spoken);
• Bilingual in English and Korean strongly preferred;
• Understanding of the needs of immigrant and refugee populations with limited English proficiency;
• Personal qualities of integrity, credibility, and a commitment to and passion for KCCEB's mission;
• Organized, attention to detail, and efficient in time management;
• Strong communication skills, including diplomacy and sensitivity to the needs of vulnerable individuals and families;
• Good interpersonal and problem resolution skills;
• Flexibility and ability to handle emergency situations.
• Willingness to handle new and evolving duties and roles as needed;
• Reflective capacity on self, relationship with other team members and community members;
• Computer and database literacy;
• Have capacity and genuine interest in learning, comprehending, and utilizing new and diverse range of information;
• Valid California Driver's License, clean driving record and insurable vehicle.

Compensation and benefits
$24-$28 an hour depending on experience. Non-exempt position.

Full time. 100% employer-paid medical, dental, and vision insurance. 401k Matching.


Application

About Korean Community Center of the East Bay

Since 1977, Korean Community Center of the East Bay (KCCEB) has been uniquely positioned to serve the Asian community in the Bay Area.

After the 1965 Immigration Act which allowed for an influx of immigrants from Asia, KCCEB was one of five Bay Area organizations developed in the 1970s to support the resettlement and community health of Asian immigrants and refugees.

KCCEB has evolved into a unique entry point for Korean and other immigrant and undocumented children, youth, adults, families, and seniors who have nowhere else to turn to for their essential support, including health access, social and legal counseling and case management, mental health, tobacco cessation education, and intimate partner violence support.

The Programs
KCCEB comprises three divisions namely the Community Wellness Program, the Community Health Access Program, and the Immigration Integration